• Application Administrator I

    University of Rochester (Rochester, NY)
    …Inmar Traysafe, TPMS, Sentry, Parata, Omnicell IVX, Medbank, Frameworks LTC, and Xifin IVR . Some of these systems include robotics or physical devices that may ... require hands-on maintenance and coordination with field services or vendors. May work directly with third-party vendors and software companies to resolve complex technical issues. Researches and answers technical questions related to application behavior,… more
    University of Rochester (08/25/25)
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  • Infrastructure Engineer III

    JPMorgan Chase (New York, NY)
    …applied experience + Minimum of 2 years of experience in Telecom and IVR Engineering and Administration. + Experience working in and supporting a contact center ... environment. + Hands-on experience with Amazon Connect, including development, deployment, and support of: CCP, Contact Flows, Lambda and other scripting, S3 Storage Solutions, DynamoDB, CloudWatch, Queues and Routing Profiles & Agent and Agent Hierarchy… more
    JPMorgan Chase (08/24/25)
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  • Remote Dialer Operations Analyst II

    Carrington (Albany, NY)
    …with other departments (IT, Data Integration, etc.) when needed for system/ IVR enhancements and troubleshooting of issues. + Maintain consistent attendance to ... ensure fulfillment of essential duties and responsibilities + On call responsibilities as needed to ensure system support outages are handled and coverage is provided for weekend activity + Strong technical and problem-solving skills + Proficiency in MS Word,… more
    Carrington (08/20/25)
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  • Delivery Consultant - Connect and Lex, Amazon…

    Amazon (New York, NY)
    …Genesys, NICE InContact, Salesforce, etc. - 1+ years designing and implementing NLP/NLU ( IVR or chat) solutions using at least one major conversational AI framework ... (eg, Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment - 2+ years hands-on coding experience with REST APIs and web services, including successful integration of contact center platforms (eg, Genesys, Amazon… more
    Amazon (08/15/25)
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  • Vice President of Business Development

    Pearl Interactive Network (Albany, NY)
    …large commercial payers. + Understanding of omnichannel contact-center technology (CCaaS, AI/ IVR , WFM/WFO) and the ability to translate operational capabilities into ... differentiating win themes. + Experience with commercial and government systems that support the Federal capture process, eg, Deltek GovWin, FedBizOpps (FBO), Federal Procurement Data System (FPDS), and the System for Award Management (SAM). + Strong… more
    Pearl Interactive Network (08/13/25)
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  • Customer Care Supervisor

    Suburban Propane (Syracuse, NY)
    …communication skills + Familiar with contact center technology: ACD, WFM, IVR , Call Recording/Monitoring Suburban Propane Partners, LP ("Suburban Propane") is a ... publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane,… more
    Suburban Propane (06/17/25)
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