- Under Armour, Inc. (Springfield, IL)
- Customer Service Systems Ops Analyst **Customer Service Systems Ops Analyst ** **Values & Innovation** At Under Armour, we are committed to empowering those who ... **Purpose of Role** The Customer Service Systems Operations Analyst is responsible for contributing to an unrivaled service… more
- CVS Health (Northbrook, IL)
- …management, technical knowledge of outbound communications platforms (SMS, MMS, Push, Email, IVR , RCS/RBM), and demonstrated ability to work with all stakeholders to ... required. **Required Qualifications** * 3+ Years required experience as Product Owner, Business Analyst , Project Manager, Consulting, or IT * 3+ Years SAFe or Agile… more
- The Chicago Lighthouse (Chicago, IL)
- …13 contact centers, over 600 agents, managers and supervisors and one data analyst . The contact centers receive over 4.7 million calls annually. This role champions ... environments; + Experience implementing and optimizing contact center technologies (eg, ACD/ IVR , CRM, omnichannel platforms); + Strong business acumen with ability… more