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- …+ Highlight and document risks, issues, blockers and dependencies; discuss with team project manager on regular basis + Coordinate with Cloud infrastructure ... development in Conversational Contact Center technologies including Web Chat, Voice IVR , Web Applications & Cloud platforms. + Lead development, execution, and… more
- CVS Health (Northbrook, IL)
- …**Required Qualifications** * 3+ Years required experience as Product Owner, Business Analyst, Project Manager , Consulting, or IT * 3+ Years SAFe or Agile ... successful delivery. Primary skills include strong communication, product and project management, technical knowledge of outbound communications platforms (SMS, MMS,… more
- BioLife Plasma Services (Bannockburn, IL)
- …Integrations** : + Implement advanced call center technologies, such as AI, IVR systems, CRM tools, and workforce management platforms. + Monitor industry trends ... or vendor management are a plus. **Preferred** + Certified Call Center Manager (CCCM) + Certified Outsourcing Professional (COP) + Certified Customer Experience… more
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