- Pearl Interactive Network (Atlanta, GA)
- …large commercial payers. + Understanding of omnichannel contact-center technology (CCaaS, AI/ IVR , WFM/WFO) and the ability to translate operational capabilities into ... skills with experience managing and motivating high-performing sales teams. + Tech -savvy with proficiency in CRM systems, sales automation tools, and Microsoft… more
- EMCOR Group (Smyrna, GA)
- …ensure proper protocol is followed on every call including Multi-Site Accounts IVR processes, customer on-site scheduling, check in procedures and contacts, and ... the DSM. Level 1 Coordinator, Level 2 Quality Assurance + Weekly complete technician payroll process to ensure completeness and transition to Payroll + Create,… more