- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and ... issues, requests. As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- SMX (Dahlgren, VA)
- Senior Help Desk Specialist (4406)at SMX(View all jobs) (https://www.smxtech.com/careers/) Dahlgren, VA SMX is looking for a highly motivated Senior Help ... of Naval Surface Warfare Center Dahlgren Division (NSWCDD) in Dahlgren, VA. The Senior Help Desk Specialist will provide advanced technical support within the … more
- General Dynamics Information Technology (Langley AFB, VA)
- …Required:** None **Job Family:** IT Infrastructure and Operations **Skills:** Help Desk Support,Networking Tools,Technical Support **Certifications:** CompTIA ... Specifically, you will be providing Tie-1 Network monitoring, Operational Support, and Help Desk services across a global enterprise. **Task: Network Monitoring/… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …Certified a plus + 3-5 years of experience as a Customer Service Representative or Help Desk Operator. 0-2 years of management experience. + Experience with an ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …agencies evolving business and mission needs. Position Description: The Tier 2 Help Desk Specialist provides advanced technical support for escalated incidents, ... documentation. | Collaboration: Works closely with cross-functional teams and mentors junior support staff. | Time Management: Prioritizes and manages multiple open… more
- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- …degree in Information Technology preferred. + -5-8 years in customer support or help desk for personal computers and software applications + -5+ year(s) ... and requests. As the entry point for customer's, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- Chenega Corporation (Springfield, VA)
- …for all support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests ... **Req ID:** 38585 **Summary** ** Junior Helpdesk Specialist** **Springfield, VA** Are you ready...of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in… more
- Three Saints Bay (Virginia Beach, VA)
- …Management experience and entails data entry, data management, user administration, training, and Help Desk support with analysis and reporting in a web-based ... **Customer Service Rep / Junior Logistics Specialist (5257)** Location **Virginia Beach, VA**...As a COLTS administrator, manage user accounts and provide Help Desk support. + Create, review, and… more
- Serco (VA)
- …projects supporting the US Navy- Serco has a great opportunity for you! This ** Junior Engineer** position will be on a dynamic team, supporting the Virginia Class ... our NAVSEA customers. Serco-NA has an opening for a junior engineer to support an active contract with the...the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while… more
- Serco (Herndon, VA)
- **Position Description** Looking for a junior software engineering opportunity at a place you can make an impact every day? Discover this great opportunity in our ... the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while...process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to… more