- Applied Research Solutions (Washington, DC)
- …as needed, and route trouble tickets & support requests as required to Service Desk . + Review and automate workload deployments in support of the POX Customers site ... on users off the same stack. This person will help automate the configuration and deployment of said solutions...bug fixes). + Provide mentorship and technical guidance to junior engineers to solve complex problems. + Ensure the… more
- AeroVironment (Arlington, VA)
- …teams across the CIO org, support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation, and work with IT and ... **_Summary_** The Cyber Security Analyst II is a crucial junior to mid-level contributor that is required to operate...procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue escalation… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring a Junior IT Support Help Desk Specialist to join our team, supporting a critical program with the US Coast Guard. ... in Washington, DC and will be an onsite position. **Responsibilities** The Junior IT Support Help Desk Specialist will primarily focus on initial incident… more
- General Dynamics Information Technology (Washington, DC)
- …*Shift options listed at the bottom. GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele ... of the federal government in the heart of our nation's capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT… more
- Shuvel Digital (Washington, DC)
- …efficient service delivery. We are currently seeking a motivated, career, and customer-oriented IT Help Desk Engineer ( Junior ) to join our team supporting ... this contract. The Help Desk Engineer will troubleshoot issues to provide excellent customer service and support to system stakeholders. Work Location This is a… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and ... issues, requests. As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Certified a plus + 3-5 years of experience as a Customer Service Representative or Help Desk Operator. 0-2 years of management experience. + Experience with an ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- GovCIO (Alexandria, VA)
- **Overview** GovCIO is currently hiring aSenior IT Support Help Desk Specialistto join our team, supporting a critical program with the US Coast Guard. This ... a hybrid remote position. **Responsibilities** The Senior IT Support Help Desk Specialist will act as a...support processes. + Mentor and provide expert coaching to junior members of the support team, acting as a… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …agencies evolving business and mission needs. Position Description: The Tier 2 Help Desk Specialist provides advanced technical support for escalated incidents, ... documentation. | Collaboration: Works closely with cross-functional teams and mentors junior support staff. | Time Management: Prioritizes and manages multiple open… more
- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- …degree in Information Technology preferred. + -5-8 years in customer support or help desk for personal computers and software applications + -5+ year(s) ... and requests. As the entry point for customer's, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
