- Broadcom (Lisle, IL)
- …Communities. . Share knowledge with other engineers and customers by following KCS methodology and process. Enable customer self-service success using KCS ... methodology by reusing, creating, reviewing, updating, publishing and retiring knowledge. Assist/ mentor colleagues developing knowledge content. . Leverage experience and research existing knowledge resources to evaluate customer's environment and historical… more
- Broadcom (Lisle, IL)
- …questions on product Communities. + Enable customer self-service success using KCS methodology by reusing, creating, updating and publishing knowledge. + Leverage ... experience and research existing knowledge resources to evaluate customer's environment and historical use of Broadcom products to proactively prepare for customer engagements and assess business impact. + Establish relationships with customers to develop… more
- RKON (Chicago, IL)
- …- internal training program (within 3 months) + Knowledge Centered Service ( KCS ) v6 Fundamentals certification (within 6 months) + HDI Support Center Analyst ... certification (within 6 months) + MS-900 Microsoft 365 Fundamentals (within 9 months) + Hardware vendor training/certifications, as required Compensation: The expected base salary for this position is $45,000. This position is also eligible for quarterly base… more
- Broadcom (Lisle, IL)
- …follow-up coaching for less-experienced team-members.** **Utilize Knowledge Centered Service ( KCS ) processes to appropriately reuse, create, update, publish, and ... retire knowledge. Collaborate with colleagues in developing knowledge content.** **Adhere to best practices and case hygiene in the case resolution methodology.** **Participate in the weekend on-call rotation for Severity 1 support.** **Expand product… more