- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …following URAC minimum standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and reports pertaining to QA ... quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming sessions to improve… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …Provide 100% phone and remote technical support, or chat or through the Incident Management System + Triage and work incoming Service Desk calls, chats, tickets + ... aid web site + Ensure tickets are responded to and resolved within Service Level Agreements for each customer + Support Windows operating systems of various versions… more
- L3Harris (Rochester, NY)
- …Additional Skills: + Active CompTIA Security+, CISSP or any DoD 8570 IAT level I or higher approved certificationGood working knowledge of shell scripting. ... having experience providing end user support to the desktop level . Candidate must be able to communicate technical concerns...Linux, VDI. + Familiarity with SCCM or other system management tools/frameworks. + Knowledge of NetApp or… more
- US Army Reserve Command (Niagara Falls, NY)
- …Executive Order (EO) 12721 Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (EO) 13473 ... (NAFI) Non-Department of Defense (DoD) Transfer Office of Personnel Management (OPM) Interchange Agreement Eligible People with Disabilities, Schedule A… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming sessions to improve ... agent communication needs and makes recommendations to Call Center management . **Minimum Qualifications** + Associate's Degree preferred or equivalent relevant… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a ... focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Maintains end-to-end responsibility for customer's support needs… more
- TD Bank (New York, NY)
- …may vary based upon the candidate's skills and experience, job-related knowledge , geographic location, and other specific business and organizational needs. As ... Description:** We are looking for a Senior Business System Analyst with Project Management experience to join the Private Banking and Lending Technology team. The… more
- M&T Bank (Getzville, NY)
- …outbound calls, inbound calls and email correspondence. + Collaborate with direct management , business customers, risk management , sales and branch reps, ... + Collect business and financial statements; review business' historical performance with management to determine the best solution to mitigate risk/loss at the… more
- Medtronic (Queens County, NY)
- …BU activities including but not limited to; training, PO collection and inventory management **MUST HAVE -** **BASIC QUALIFICATIONS:** _IN ORDER TO BE CONSIDERED FOR ... of experience in healthcare, field sales support, personnel and performance management , project management , or work experience utilizing complex mathematics,… more
- The Walt Disney Company (New York, NY)
- …Strategy & Development, HR Business Partners (HRBPs), Finance, Payroll, & Org Management . + Ensure the accuracy of information across contracts, systems, and ... stakeholders. + Assist the Senior Manager in gathering information from Org Management , Payroll, and Finance to research compensation inquiries from Employees and… more