- Cardinal Health (Olympia, WA)
- …input and modeling of past trends to predict future outcomes + Monitor KPI performance and investigative analytics for operational excellence and to improve overall ... + Opportunity to expand current analytics tools and work on mapped out KPI initiatives **_Leadership & Communication_** + Proficient at presenting to operational &… more
- BlackRock (Seattle, WA)
- …BAU client support, in partnership with internal teams. + Host service KPI meetings and oversee holistic service metrics, proactively monitoring inquiry health. + ... Adapt internal best practices to improve aspects of service as identified in KPI metrics. + Identify workflow gaps and areas for synergy across client base and work… more
- American Express Global Business Travel (Olympia, WA)
- …& root cause analysis knowledge + Experience with service-level management (SLA, KPI , CSAT, QA) + Confirmed skills in process and service quality improvement ... + BPO relationship and contract management + Critical communication & customer influence + Operational transformation and efficiency + 3+ years of vendor management experience with a strong focus on customer service delivery and performance oversight + Proven… more
- Amazon (Bellevue, WA)
- …to identify variations against plan. * Support, develop, and lead supplier management KPI and metrics reporting, and develop and work with stakeholders to find and ... understand deviation and improvement areas. Partner with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve 2025 variable cost and quality goals. * Gather and analyze data across fulfillment and delivery functions to… more
- Amazon (Redmond, WA)
- …and coordinating release schedules (Phase gate process, PDP) Experience defining KPI 's/SLA's used to drive multi-million dollar businesses and reporting to senior ... leadership Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and… more
- Amazon (Bellevue, WA)
- …stakeholders to support key business initiatives. * Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones ... and project performance. * Manage and communicate project budgets effectively. Basic Qualifications - 3+ years of program or project management experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and… more
- Amazon (Seattle, WA)
- …building sustainable processes and coordinating release schedules - Experience defining KPI 's/SLA's used to drive multi-million dollar businesses and reporting to ... senior leadership Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our… more
- Amazon (Redmond, WA)
- …building sustainable processes and coordinating release schedules - Experience defining KPI 's/SLA's used to drive multi-million dollar businesses and reporting to ... senior leadership Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our… more
- Verint Systems, Inc. (Olympia, WA)
- …by the Customer Success Manager. + Develop recommendations for improving the clients KPI 's, or Foresee scoring, based on learnings from analysis conducted. + Present ... findings to clients during a formal presentation either through a conference call or (occasionally) in person. + Provide recommendations for question modifications/additions, CPP/EPP additions, or other value add improvements to customer's data collection or… more
- Amazon (Bellevue, WA)
- …optimize, track and report performance. - Developing and utilizing data inputs and KPI 's to inform operational adjustments. - Define and create processes that will ... scale to meet growing business demands. - Partnering with Directors, Senior Managers, and other key operational and technical leaders across the organization. A day in the life This role will play a critical role in the expansion of the sub-same day program.… more