- Cognizant (Chicago, IL)
- …of business issues at L1, L2, L3 levels. + Hands-on experience in ticketing tools like BMC Remedy Service Management, Service Now , Tools group and JIRA + Handle ... of team of 10-15 members, manage communication with customer, Incident and problem reporting **Good to have:** + Domain Knowledge-Pharmaceutical/LS, 21 CFR Part 11, well versed with ITIL Process Knowledge, Good knowledge of GMP (Good Manufacturing practices of… more
- Capgemini (Chicago, IL)
- …or business analysis. * Familiarity with other service management platforms (eg, BMC Remedy , Kinetic Data). * Experience with Service Request Management, ... transition, run, and transformation phases within the Servicenow portfolio. * Lead the development of reusable, scalable solution components including proposal… more