- Aston Carter (San Francisco, CA)
- A LARGE TECH COMPANY IS HIRING MULTIPLE HR CALL CENTER ASSISTANTS! THIS POSITION IS 100% REMOTE! JOB DESCRIPTION: The MHLS professional is dedicated to servicing ... to use critical thinking and fact-finding skills to make decisions that will lead the entire leave and/or accommodation process from intake to case management… more
- Liberty Utilities (South Lake Tahoe, CA)
- …contracts, renewals, and performance incentives. + Identify improvement opportunities in call routing, digital deflection, automation, and agent enablement. + ... Manager, Vendor & Workforce Management (Utility Contact Center )) LU Service Corp. Joplin, MO, US, 64804Joplin,...FCR, CSAT, Quality, Safety, and Cost per Contact). + Lead structured governance routines (weekly operational reviews, monthly business… more
- Newegg Inc. (Diamond Bar, CA)
- …& Reporting + Extract, analyze, and interpret large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM) to track key metrics ... such as ASA, AHT, SLA compliance, and agent utilization. + Analyze reason-for-contact trends and customer survey...established KPIs, SLAs, and business goals across global contact center operations. Systems Administration & Support + Serve as… more
- Humana (Sacramento, CA)
- …(WAN/LAN/Wi-Fi) + End-user computing, print, imaging, clinical peripherals + Telephony, call routing, IVR/contact center workflows + Athena (or comparable ... and in the development and implementation of IT integration plans. The Lead , M&A IT Integration drives end-to-end technology integration activities for acquired… more
- CRC Insurance Services, Inc. (CA)
- …12. Maintain necessary licenses to produce business. 13. If applicable, monitor call center environment, assuring adequate coverage during peak hours. ... company guidelines and established procedures. Serves as an intermediary between the agent and the insurance company while effectively providing leadership to a team… more
- Cardinal Health (Sacramento, CA)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- AAA Northern California, Nevada & Utah (Walnut Creek, CA)
- …experience working for a company with a significant retail footprint and a complex call center team. You should understand the unique challenges of high-volume ... are seeking a visionary and transformative engineering leader to architect, build, and lead the central nervous system of our company's future, our Salesforce CRM… more
- Stanford University (Stanford, CA)
- …improve workflow, efficiency, and decision-making. You may serve as the technical lead for specific AI tracks and interrelated applications. This role blends ... Integration:** Translate requirements into well-engineered components (pipelines, vector stores, prompt/ agent logic, evaluation hooks) and implement them in partnership… more
- Stanford University (Stanford, CA)
- …improve workflow, efficiency, and decision-making. You may serve as the technical lead for specific AI tracks and interrelated applications. This role blends ... Integration: Translate requirements into well-engineered components (pipelines, vector stores, prompt/ agent logic, evaluation hooks) and implement them in partnership… more
- ITT (Valencia, CA)
- …status, risks, delays (potential or realized) and roadblocks. + Function as a change agent to identify, lead and drive business process and technical changes ... role between IT and our business functions aimed to lead all efforts to modernize existing processes, drive value,...the effort in coordination with other corporate and value center IT teams. + Function as the single IT… more