• Call Center Team Lead

    Mass Markets (Killeen, TX)
    …for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is ... adherence to corporate policies and procedures Key Responsibilities: + Lead and manage a team of 15-25 front-line agents...organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in… more
    Mass Markets (07/11/25)
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  • Call Center Customer Service Manager

    Mass Markets (Killeen, TX)
    …in the industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance ... and the health of the account. Key Responsibilities: + Lead and manage 5-10 call center...culture of accountability, continuous improvement, and excellence + Oversee workforce management and set clear performance goals + Develop… more
    Mass Markets (07/10/25)
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  • Call Center Sales Supervisor

    Mass Markets (Killeen, TX)
    …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... practices. + Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a culture of accountability,… more
    Mass Markets (07/11/25)
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  • Call Center Operations Manager

    Mass Markets (Killeen, TX)
    …RESPONSIBILITIES Key Responsibilities + Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. + Coach supervisors ... partner in the industry. We're seeking dynamic and experienced call center leaders to support both commercial...commercial and public sector clients. In this role, you'll lead a team of 5-10 supervisors and be directly… more
    Mass Markets (07/11/25)
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  • Call Center Team Leader

    Mass Markets (TX)
    center operations, processes, and best practices. + Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal ... and results-driven Team Leader to oversee a team of call center agents. This role is essential...environment. + Proven experience in a supervisory or team lead role. + Strong understanding of key performance metrics… more
    Mass Markets (06/13/25)
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  • Experienced Call Center Manager

    Mass Markets (Killeen, TX)
    …as a trusted partner in the industry. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client ... , ensuring KPIs and SLAs are consistently met. + Lead and mentor supervisors, team leads, and support staff....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
    Mass Markets (06/04/25)
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  • Call Center AI / ML Developer…

    Citigroup (Irving, TX)
    …through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, ... strategies and key performance indicators and other metrics + Working closely and lead software engineers to build new applications to run on AI/ML platforms +… more
    Citigroup (08/15/25)
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  • Workforce Planning Analyst Sr - Remote

    Prime Therapeutics (Austin, TX)
    …work experience in data or statistical analysis in a production, call center or pharmacy environment + Experience with Workforce planning software (IEX, ... and drives every decision we make. **Job Posting Title** Workforce Planning Analyst Sr - Remote **Job Description** The...volume, rate, and workload forecasting and trend analyses + Lead the assessment and analysis of planning and workflow… more
    Prime Therapeutics (08/13/25)
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  • Contact Center Sales Associate Manager

    Wells Fargo (Irving, TX)
    …as part of Consumer Lending. We are seeking a dynamic and results-driven Contact Center Sales Associate Manager to lead a team of sales professionals within ... Lead , coach, and mentor a team of contact center sales associates to achieve and exceed sales targets....Knowledge and understanding of call routing and call reporting dynamics. + Workforce management experience… more
    Wells Fargo (08/14/25)
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  • Contact Center Operations Supervisor

    Mass Markets (Killeen, TX)
    …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... as a trusted partner in the industry. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in a dynamic BPO… more
    Mass Markets (06/04/25)
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