- Mass Markets (Las Cruces, NM)
- …736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing , Collections, Customer Experience Provider (CXP), Customer ... the overall adherence to corporate policies and procedures Key Responsibilities: + Lead a team of 15-25 entry-level front-line customer service agents responsible… more
- Mass Markets (Las Cruces, NM)
- …736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing , Collections, Customer Experience Provider (CXP), Customer ... the overall adherence to corporate policies and procedures Essential Duties + Lead a team of 15-25 entry-level front-line customer service agents responsible for… more
- Mass Markets (NM)
- …736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing , Collections, Customer Experience Provider (CXP), Customer ... environment and brings a strong foundation in accounting best practices. You'll lead a team of professionals, manage the month-end close process, and collaborate… more
- Mass Markets (Las Cruces, NM)
- …736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing , Collections, Customer Experience Provider (CXP), Customer ... a variety of commercial and public sector clients. In this role, you'll lead a team of inbound customer service agents, providing coaching, support, and performance… more
- Mass Markets (Las Cruces, NM)
- …736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing , Collections, Customer Experience Provider (CXP), Customer ... the overall adherence to corporate policies and procedures Key Responsibilities: + Lead and manage a team of 15-25 entry-level customer service agents handling… more
- Mass Markets (NM)
- …736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing , Collections, Customer Experience Provider (CXP), Customer ... + Identify and implement process enhancements to improve efficiency and service quality. + Lead and mentor a team of managers, supervisors, and call center agents to… more
- Mass Markets (NM)
- …736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing , Collections, Customer Experience Provider (CXP), Customer ... center or customer service environment. + Proven experience in a supervisory or team lead role. + Strong understanding of key performance metrics such as AHT, CSAT,… more
- Mass Markets (NM)
- …736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing , Collections, Customer Experience Provider (CXP), Customer ... questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Lead initial training and coaching sessions for new hire agents to… more
- Mass Markets (NM)
- …736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing , Collections, Customer Experience Provider (CXP), Customer ... We are seeking a dynamic and experienced Remote Vice President of BPO Sales to lead our global sales strategy and drive revenue growth. This executive role is ideal… more
- Mass Markets (Mesilla, NM)
- …736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing , Collections, Customer Experience Provider (CXP), Customer ... partner in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts,… more