- Mass Markets (Wichita, KS)
- POSITION OVERVIEW ENTRY-LEVEL CALL CENTER AGENT (FULL-TIME) We are looking for call center agents to support inbound and outbound customer service and sales projects ... needed + Accurately document and process customer claims in appropriate systems + Lead fact-finding discussions to determine the best options for the customer +… more
- Mass Markets (Wichita, KS)
- …ourselves as a trusted partner in the industry. As a day shift Call Center Agent , you will be either dedicated to a specific project or handle blended inbound and ... needed + Accurately document and process customer claims in appropriate systems. + Lead fact-finding discussions to determine the best options for the customer. +… more
- Humana (Topeka, KS)
- **Become a part of our caring community and help us put health first** The Channel Development Lead defines the sales product strategy for single or multiple ... of business targeting specific markets and/or business segments. The Channel Development Lead works on problems of diverse scope and complexity ranging from moderate… more
- Mass Markets (Wichita, KS)
- …Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center....+ Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA… more
- Mass Markets (Wichita, KS)
- …partner in the industry. We are seeking an Experienced Operations Supervisor to lead a team of agents in delivering exceptional service across BPO campaigns. You'll ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...to our employees, our company, our customers, and our community . All aspects of employment at MCI are based… more
- Mass Markets (Wichita, KS)
- …trusted partner in the industry. We are seeking an experienced Sales Supervisor to lead and manage a team of sales representatives to achieve sales targets and ... a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Lead and supervise a team of sales representatives. +...a timely manner. + Collaborate with the sales and marketing teams to develop effective sales strategies. + Stay… more
- BMO Financial Group (Shawnee, KS)
- …desired customer experience and achieve overall business objectives. + Takes a lead in proactively engaging with existing customers and prospects by providing ... reaching out, generating appointments, and building new relationships within the community . + Addresses questions and resolves issues raised through consumer credit… more
- CRC Insurance Services, Inc. (Kansas City, KS)
- …to assure the fastest, easiest, and most trusted benefits selling experience. + Lead POD to service agents/brokers' business and encourage them to grow their ... knowledge of group insurance products preferably attained through working in an insurance marketing or selling role with a health insurance carrier or broker. +… more
- Mass Markets (Wichita, KS)
- …the overall adherence to corporate policies and procedures Key Responsibilities: + Lead and manage a team of 15-25 entry-level customer service agents handling ... and SLAs + Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management, planning, organizational… more
- Mass Markets (KS)
- …customer satisfaction (CSAT). + Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support to team members ... environment. + Proven experience in a supervisory or team lead role. + Strong understanding of key performance metrics...to our employees, our company, our customers, and our community . All aspects of employment at MCI are based… more