- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW ENTRY-LEVEL CONTACT CENTER AGENT (FULL-TIME) We are looking for call center agents to support inbound and outbound customer service and sales ... needed + Accurately document and process customer claims in appropriate systems + Lead fact-finding discussions to determine the best options for the customer +… more
- Mass Markets (Las Cruces, NM)
- …ourselves as a trusted partner in the industry. As a day shift Call Center Agent , you will be either dedicated to a specific project or handle blended inbound and ... needed + Accurately document and process customer claims in appropriate systems. + Lead fact-finding discussions to determine the best options for the customer. +… more
- Humana (Santa Fe, NM)
- **Become a part of our caring community and help us put health first** The Channel Development Lead defines the sales product strategy for single or multiple ... of business targeting specific markets and/or business segments. The Channel Development Lead works on problems of diverse scope and complexity ranging from moderate… more
- Mass Markets (Mesilla, NM)
- …Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center....+ Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA… more
- Mass Markets (Mesilla, NM)
- …partner in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring...to our employees, our company, our customers, and our community . All aspects of employment at MCI are based… more
- Mass Markets (Las Cruces, NM)
- …the overall adherence to corporate policies and procedures Essential Duties + Lead a team of 15-25 entry-level front-line customer service agents responsible for ... and SLAs + Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management, planning, organizational… more
- Mass Markets (NM)
- …customer satisfaction (CSAT). + Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support to team members ... environment. + Proven experience in a supervisory or team lead role. + Strong understanding of key performance metrics...to our employees, our company, our customers, and our community . All aspects of employment at MCI are based… more