- Mass Markets (Killeen, TX)
- …partner in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring...to our employees, our company, our customers, and our community . All aspects of employment at MCI are based… more
- USAA (San Antonio, TX)
- …service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - ... Partners collaboratively with internal Enterprise partners (eg, product management, marketing , finance, IT) to coordinate all sales and support services… more
- MSC Industrial Supply Co. (San Antonio, TX)
- **BUILD A BETTER CAREER WITH MSC** Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at ... provider. The Director will serve as a thought leader and change agent , driving cross-functional collaboration to deliver a scalable, data-driven inventory solution… more
- Acosta Group (Dallas, TX)
- …charge of managing and developing a group of Retail Coverage Merchandisers and Lead Merchandisers. In this role, you will represent our company, clients, and ... : Provide effective leadership and management to the Retail Coverage Merchandiser/ Lead Merchandiser team in your assigned geographic area. This includes interviewing… more
- PVH Corp. (Grand Prairie, TX)
- …across generations, geographies, activities and occasions. Tommy Hilfiger's global marketing approach and communications strategy taps into culture through the ... undertaking night shifts, weekends and holidays. + Demonstrate teamwork and lead by example within store. **MERCHANDISING & VISUAL RESPONSIBILITIES:** + Assists… more
- PVH Corp. (Allen, TX)
- …across generations, geographies, activities and occasions. Tommy Hilfiger's global marketing approach and communications strategy taps into culture through the ... company + Take initiative and use sound judgment + Lead by example **PERSONNEL** + Demonstrate professional image and...we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.… more
- Mass Markets (Killeen, TX)
- …and a brief pre-employment test. - POSITION RESPONSIBILITIES Key Responsibilities: + Lead a team of 15-25 entry-level front-line customer service agents responsible ... and SLAs + Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management, planning, organizational… more
- Mass Markets (TX)
- …customer satisfaction (CSAT). + Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support to team members ... environment. + Proven experience in a supervisory or team lead role. + Strong understanding of key performance metrics...to our employees, our company, our customers, and our community . All aspects of employment at MCI are based… more