• Insurance Customer Service Manager (Pulte…

    PulteGroup (Coppell, TX)
    … Customer Service Manager will report to the VP of Pulte Insurance Agency lead and expand the customer service function within Pulte Insurance Agency, with a ... what matters most to our customers with integrity and care . At Pulte Insurance Agency, we protect what matters...Minimum 5 years of experience in insurance servicing or customer service management as an appointed agent … more
    PulteGroup (08/22/25)
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  • Call Center Customer Service Supervisor

    Mass Markets (Killeen, TX)
    …questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Lead a team of 15-25 entry-level front-line customer service agents ... and SLAs + Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader...the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital… more
    Mass Markets (07/10/25)
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  • Professional Practice Leader (RN) | Cardiovascular…

    Houston Methodist (Houston, TX)
    …Professional Practice Leader position provides education and development to the direct patient care staff in addition to being accountable for the care outcomes ... The Professional Practice Leader position uses expert communication skills to serve as care advocate and to mentor and coach staff in clinical and professional… more
    Houston Methodist (08/08/25)
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  • Manager, Workforce Analytics I

    Chewy (Dallas, TX)
    …skills, with the ability to engage effectively with all levels of the Customer Care organization, from agents to senior leadership. . Proficiency in ... a Manager of Workforce Analytics to join our award-winning customer service department. The ideal candidate will be a... and employee-first attitude! **What You'll Do:** . Develop, lead , and mentor teams to deliver outstanding experience for… more
    Chewy (09/01/25)
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  • Principal AI Engineer

    Sprinklr (Austin, TX)
    …you will lead the technical design and development of AI agent systems and LLM-powered capabilities. You'll operate at the intersection of applied research, ... Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management… more
    Sprinklr (08/13/25)
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  • Sr. Forward Deployed Product Manager

    Sprinklr (Austin, TX)
    …points, and operational context. + Define solution blueprints for LLM and agent -based workflows aligned with customer requirements. **Productization & Delivery ... Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management… more
    Sprinklr (08/29/25)
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  • Supervisor III, Issues Management

    Vistra (Irving, TX)
    …This position has responsibility for the day to day supervision of TXU Energy's customer issue resolution process. Under the direction of the Manager / Sr. Manager, ... Issues Management, this position will lead a small team of Issues Resolution Agents (located...responsible for resolving residential and small / medium (TOSA) customer issues, including diagnosing the problem, performing the actual… more
    Vistra (08/25/25)
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  • Director, Consult Partner - Contact Center…

    Kyndryl (Austin, TX)
    …and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction **Leadership, Management, People:** + Lead by example; ... across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer … more
    Kyndryl (07/29/25)
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  • Contact Center Quality Assurance Manager

    Mass Markets (Killeen, TX)
    …Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center....This is a key leadership role that directly impacts customer satisfaction and operational excellence. To be considered for… more
    Mass Markets (09/03/25)
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  • Experienced Call Center Operations Supervisor

    Mass Markets (Killeen, TX)
    …partner in the industry. We are seeking an Experienced Operations Supervisor to lead a team of agents in delivering exceptional service across BPO campaigns. You'll ... daily operations and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. + Manage schedules, attendance,… more
    Mass Markets (09/03/25)
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