- Amazon (Santa Clara, CA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Natural Language Processing (NLP), Recommender Systems and/or Information Retrieval, Multi- Agent and Multi-Modality research to invent and build scalable solutions… more
- Amazon (Santa Clara, CA)
- Description The mission of the Customer Engagement Technology (CET) team within Customer Service is to create Earth's best customer service solutions ... and improve the efficiency of our automation systems, delivering seamless and personalized customer service experiences on a global scale. You will work closely… more
- Dynatrace (Mountain View, CA)
- …to drive business value and consumption. As a trusted advisor and advocate, the AI Agent Engineer will be the primary point of contact to assist Dynatrace ONE in ... platform and governance to enable Dynatrace ONE to manage agent development and refinement. **Key Responsibilities** + Collaborate with...and launch AI agents aligned with company guidelines. + Lead the end-to-end design and work with IT to… more
- Intuit (Mountain View, CA)
- …+ Familiarity with AI-driven sales tools and automation in customer service environments. **How you will lead ** **Performance Optimization** : + Analyze ... Performance Strategist to optimize the sales performance of our customer service agents. This role combines a...increase conversion rates, average order value, and revenue per agent / revenue per contact. + Set realistic yet… more
- The Walt Disney Company (Santa Monica, CA)
- …+ **Experience defining and measuring individual and team-based performance for customer service organizations** + **Proficiency in Microsoft Outlook, JIRA, ... social media space, and have experience in reporting and performance analysis.** **As the Customer Support Manager, Social Media, you will lead a team of Social… more
- Cardinal Health (Sacramento, CA)
- …any hours 8am EST to 9:00pm EST & will also involve Saturday hours. **_What Customer Service Operations contributes to Cardinal Health_** Customer Service ... through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services… more
- The Walt Disney Company (Santa Monica, CA)
- We are seeking an experienced professional for the position of Partner Manager Customer Experience for Disney Direct to Consumer. A "Partner Manager" in a BPO ... strategic relationships with external partners to ensure smooth operations, maximize customer experience, and achieve business goals by collaborating closely with… more
- Walmart (Sunnyvale, CA)
- …will take ownership of complex development initiatives that modernize and transform our customer care platform. You will lead the design and implementation of ... care team is dedicated to providing exceptional cutting-edge agent tools for customer care business. We've...us apart from the rest. **What You'll Do** + Lead development of full stack features, from user interfaces… more
- Revelyst (Irvine, CA)
- …Customer Success Representative** to join our team who will provide sales support, customer service , and manage orders for an assigned territory of Sales ... Fox Authorized Wholesale Dealers. As a level II support agent , you will also provide support to Fox E-Commerce...as required **Requirements/Qualifications:** + A minimum of 2-3 years customer service , inside sales, or retail sales… more
- Walmart (Sunnyvale, CA)
- …for this position. If none are listed, there are no preferred qualifications._ Customer Service , We value candidates with a background in creating inclusive ... of complex development initiatives that modernize and transform our customer care platform. You will lead the... care team is dedicated to providing exceptional cutting-edge agent tools for customer care business. We've… more