- Molina Healthcare (Miami, FL)
- …Service Excellence** + Provide executive oversight for enterprise communication and contact center operations supporting **4,000+ concurrent agents** . + Ensure ... + Lead the **design and deployment of AI-enabled contact center capabilities** , including conversational AI, intelligent routing, predictive analytics, and… more
- The Walt Disney Company (Tampa, FL)
- …in an omni-channel contact center . You will oversee our Command Center operations , working collaboratively with cross-functional teams, you will implement ... 3 years contact center leadership experience. + Able to connect various data points and inputs to effectively articulate a compelling story for change through… more
- Oracle (Tallahassee, FL)
- …Oracle Cloud Infrastructure (OCI) team is revolutionizing end-to-end data center planning, design, construction and operations by developing innovative ... OCI is poised to lead the industry in cost-effective, efficient data center management, making it accessible and adaptable for future technological… more
- USAA (Tampa, FL)
- …Workforce Management team and/or supported business or contact center operations . + Experience using diverse data applications/visualization tools such as ... mentorship and recommendations demonstrating advanced knowledge of business or contact center operations policy and procedures, including an understanding of… more
- Carnival Cruise Line (Miami, FL)
- …is a pivotal leadership role responsible for ensuring the seamless execution of hotel operations across our fleet. The Director will lead a dynamic team of ... operations , ensuring compliance and quality across the fleet. Lead the cross-departmental operational ship visits, which include shipboard strategic planning,… more
- CSL Plasma (Greenacres, FL)
- …in order to support the operations and quality requirements for business operations . + Reporting compliance status data to operational quality management + ... and external audits, responds to questions, and may stop operations , including shipments to address quality concerns + Responsible...and safety practices are implemented and followed within the center . + Conducts and may lead internal… more
- University of Miami (Miami, FL)
- …includes centralized scheduling, registration, referral coordination, pre-arrival services, and contact center operations . It plays a critical role in improving ... to streamline omnichannel access and enhance CRM capabilities. + Oversee contact center operations with a focus on first-call resolution, digital engagement,… more
- Oracle (Tallahassee, FL)
- …necessary for WIDS excellence-partnering closely with security operations , engineering, data center operations , and end-user groups. **Responsibilities** ... support, upgrades, system health, and escalation procedures). + Physical Security Operations Center end-users (for live monitoring, event response workflows,… more
- Oracle (Tallahassee, FL)
- …for risk, incidents, and compliance matters. + Collaborate cross-functionally with GPS, data center , engineering, compliance, and operations leaders. **KEY ... with both Oracle's and external regulatory requirements. You will collaborate with data center engineering teams, vendors, compliance managers, and security … more
- Mass Markets (FL)
- …Oversight Lead and align all business units and affiliate operations , optimizing performance across multi-location call center environments. + Culture ... services companies in the USA, with a strong call center footprint and operations that extend across...We are seeking a visionary and results-driven President to lead MCI's global call center network and… more