- GovCIO (Albany, NY)
- …how technology can support modernization efforts. + Incident Management - Ability to lead as a Critical Incident Manager to restore production applications ... including the determination and provision of workaround solution or escalation to service owners + As Scrum Master backup,...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- GovCIO (Albany, NY)
- …how technology can support modernization efforts + Incident Management - Ability to lead as a Critical Incident Manager to restore production applications ... including the determination and provision of workaround solution or escalation to service owners + Ensures delivered solutions are...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- GovCIO (Albany, NY)
- …of critical failures or potential missed milestones + Works with Program Manager , Project Managers, Engineering staff, USPS staff and vendors to manage projects, ... drive outcomes and lead teams + Analyzes and resolves complex hardware and...Management to share solutions found + Provides and implements escalation process and/or procedures + Follows the appropriate quality… more
- GovCIO (Albany, NY)
- …of critical failures or potential missed milestones + Works with Program Manager , Project Managers, Engineering staff, USPS staff and vendors to manage projects, ... drive outcomes and lead teams + Analyzes and resolves complex hardware and...Management to share solutions found + Provides and implements escalation process and/or procedures + Follows the appropriate quality… more
- City of New York (New York, NY)
- …that identifies opportunities for additional capital funding; serves as NYCHA's lead in the development and implementation of the Authority's Five-Year multi-billion ... and manages a team of cost estimators. Reporting to the Cost Estimating Manager within the Capital Planning Department, with latitude for independent initiative and… more
- Bath & Body Works (Brooklyn, NY)
- …response, and safety incidents. + Collaborate with RAPM (Regional Asset Protection Manager ) to follow up on safety and security incidents. + Problem-solve extreme ... store events using brand de- escalation tactics. + Assist the store team with driving...on the business needs and direction of the store manager and/or RAPM. + All store positions require constant… more
- TD Bank (Yonkers, NY)
- …role in customer assessments, proactively identifies Customer solutions and lead -focused outbound sales activities + Independently resolves customer issues, errors ... their needs + May act as a point of escalation for Customer questions or concerns + May perform...have regular career, development, and performance conversations with your manager , as well as access to an online learning… more
- Elevance Health (Latham, NY)
- …be responsible for screening, assessing, training, and providing telephonic intervention/de- escalation for helpline callers using established protocols to determine ... is designed to advance our strategy but will also lead to personal and professional growth for our associates....Strategy. Unless specified as primarily virtual by the hiring manager , associates are required to work at an Elevance… more
- TD Bank (New York, NY)
- …standards, procedures, awareness and specialized training, monitoring, management reporting and/or escalation of issues. This role conducts periodic and event driven ... longer term focus + Represents the group as the lead or subject matter expert on projects / initiatives...have regular career, development, and performance conversations with your manager , as well as access to an online learning… more
- Navient (Albany, NY)
- …Client Happiness Servicing Associate position will report to the Servicing Manager , Client Happiness.** **As the Client Happiness Servicing Associate, you will:** ... strong verbal and written communication with a focus on de- escalation , client resolution, and professional conduct. + Tech-savvy (MAC...a destination; it's a mindset of continuous improvement. + ** Lead Together** : Our success comes from how we… more