- American Airlines (Dallas, TX)
- …develop mitigation strategies, and track issues to resolution. + Act as an escalation point for leaders and proactively resolve any reported issues that may have ... performance metrics and ensure timely delivery of programs and initiatives + Lead efforts to streamline processes, promote operational excellence, and implement best… more
- Amazon (Irving, TX)
- …driven performance and incremental process automation. The successful candidate will lead the NA Distribution team daily operations including process defect ... shipping, inventory control, cost, and all related SLAs, KPIs, CIs. * Escalation point for NA Distribution team * Responsible for quality, performance, and… more
- ARAMARK (Plano, TX)
- …are a given. One Partner. Infinite Solutions._ Acts as the project lead supporting Workplace Experience Group National Accounts, accountable for facilitating the ... to successfully open accounts. . Enable identification, resolution, and potential escalation of issues and mid-course corrections/revision of plans to act upon.… more
- UL, LLC (Austin, TX)
- Team Management: + Lead a geographically dispersed workforce across various software products + Cultivate a collaborative, ever-evolving culture rooted in trust + ... and long-term strategies Escalations Management: + Serve as the primary points of escalation for inquiries from senior members of the Technical Support teams related… more
- Citigroup (Irving, TX)
- The Digital Program Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by ... issues when appropriate. + Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple… more
- Amazon (Austin, TX)
- …highly driven, entrepreneurial, analytical and customer-obsessed individual to help create and lead the Customer Growth strategy. The ideal candidate will be excited ... to achieve your objectives * Assess risks, anticipate challenges and provide escalation management when necessary * Meet or exceed targets for customer and/or… more
- Medtronic (Dallas, TX)
- …providing Level III technical support to the field. **Day in the Life** + Lead and drive Field service escalation program management for supporting installed RAS ... helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in...field support by following the appropriate use of the escalation process, when other avenues for resolution are exhausted.… more
- Wells Fargo (Mckinney, TX)
- …accountability to business outcomes. Successful Branch banking managers are able to lead a highly defined customer engagement process, coaching to specific behaviors ... that lead to an enhanced customer experience and drive growth...alignment with applicable regulations, as well as audit and escalation procedures, and managing the allocation of people and… more
- Wells Fargo (San Antonio, TX)
- …sources into a centralized data-mart. This role will report to the Product Manager for Enterprise Internal Fraud and collaborate closely with another Area Product ... aggregation and analytic enablement. + Collaborate with the product manager , data engineers, and analytics teams to refine and...ensure proper data usage. + Champion agile practices and lead product rituals for up to two delivery teams,… more
- Evolent (Austin, TX)
- …assigned scope + Responsible to escalate risks and issues in coordination with the lead / manager for status reporting + Responsible to enforce department ... standards as directed by the lead / manager + Consult for test plan creation, maintenance, approval, & socialization (level set) by the lead / manager +… more