- Travelers Insurance Company (Sacramento, CA)
- …Do?** + Adhering to Travelers change management processes regarding change windows, lead times, ServiceNow requests, and temporary access escalation. + ... 1 **What Is the Opportunity?** Travelers is seeking a Consulting Technology Engineer (CICS/IMS Systems Programmer), to join our organization as we grow and… more
- AeroVironment (Simi Valley, CA)
- …(SLAs, CSAT, FCR, MTTR) to measure and continuously improve service delivery. + Lead and scale a globally distributed team of service desk agents, endpoint ... ITSM frameworks (eg, ITIL) and enterprise service management tools (eg, ServiceNow ). + Exceptional leadership, communication, and vendor management skills. **Other… more