- City of New York (New York, NY)
- … Representative for the Citywide User Support Division. Under general direction, the Help Desk Level 1 Representative will serve as the "front-line" of ... Resource Management System (CHRMS), Remedy and others. The Help Desk Level 1 Representative will:...from initial call to resolution using the Remedy IT Service Management System; - Assist in collecting data to… more
- FlexStaff (Melville, NY)
- **Req Number** 164790 FlexStaff is seeking a TEMPORARY Level 1 Help Desk Support Consultant for our client, located onsite in Melville. + Hours: M-F ... technical difficulties. + Ticket all communications within our Enterprise Service Desk systems + Provide direct and...ensure trouble-free use of available ecommerce services. + Provide level 1 troubleshooting via call, chat or… more
- Insight Global (New York, NY)
- …Requirements - 2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support ( 1 -2+ years) - onsite support experience and ... the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365,...experience supporting c- level /executives - Proven expertise with positive customer … more
- City of New York (New York, NY)
- …ability to be flexible with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for overtime availability, only when ... necessary. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a...coverage for meetings and/or assigned hours. With a certain level of independence, identify when issues should be escalated,… more
- City of New York (New York, NY)
- …, assuming increasing levels of responsibility for the agency's success. The Service Desk Operations (SDO) Associate Directors align daily operations to ... work schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for...a collaborative environment for all peers. With a certain level of independence, the Associate Director will also be… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... and driving best practices related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central service desk… more
- MTA (New York, NY)
- Technology & Engineering Fellow , IT Service Desk Job ID: 12469 Business Unit: MTA Headquarters Location: New York, NY, United States Regular/Temporary: Intern ... 2 Broadway, New York, NY 10004 Position Title: Technology & Engineer Fellow, IT Service Desk Hourly Rate: $21.00 (Undergraduate) OVERVIEW OF DEPARTMENT: The IT … more
- City of New York (New York, NY)
- Job Description TASK FORCE: Information Systems UNIT: Service Desk Operations JOB TITLE: One ( 1 ) Assistant Analyst/Analyst CONTROL CODE: OTH-25-01 SUMMARY: ... support to the OMB user community. JOB DESCRIPTION: The Service Desk Analyst will serve as the...OMB and be an agile problem solver providing a high- level of customer service to OMB staff.… more
- Extra Space Storage (Buffalo, NY)
- …telecommunications, printers and networking . Accurately document customer interactions in a service desk ticketing system . Escalate issues to the next ... A Technician I will provide Tier I end-user help desk support by allocating, configuring, delivering, troubleshooting, and maintaining...Tier with next level of difficulty . Install, make changes and repair… more
- CAI (Albany, NY)
- …We are looking for a bilingual customer service -oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English ... Full time **Worksite Flexibility** Remote **Job Summary** As a Bilingual (Portuguese/English) Service Desk Analyst, you will be responsible for receiving… more