- New York State Civil Service (Albany, NY)
- …sites; and* Manage work orders, tickets, and unit workflow through the JIRA service desk ticket system. Minimum Qualifications MINIMUM QUALIFICATIONS: NY HELPS ... for Microsoft 365/SharePoint and mobile e-mail access;* Provide expert level technical support to the Help Desk ...must have one year of permanent competitive or 55-b/55-c service as an Information Technology Specialist 1 … more
- New York State Civil Service (Latham, NY)
- …of permanent full time state service as an Information Technology Specialist 1 , SG 14.ORBachelor or higher level degree in Computer Science, Computer ... facilities across the state by serving as the initial level of support for customers in the field and...limited to the following:* May supervise Information Technology Specialists 1 , Grade 14; Information Technology Specialists 1 … more
- University of Rochester (Rochester, NY)
- …Center Services Technician II provides first level Data Center systems and Service Desk phone support for faculty, staff, students and clinicians whose ... + Resolves routine technical problems for customers received via Service Desk intake mechanisms, such as phone...1 ~2 years of relevant experience such as co-op/internship, service desk and/or Data Center operations experience… more
- City of New York (New York, NY)
- …) **City incumbent rate (Candidates with 2 or more active years of City Service MANAGEMENT AUDITOR - 40502 Qualifications 1 . A baccalaureate degree from an ... ensure the dignity and quality of life of approximately 1 .8 million older New Yorkers, the NYC Department for...a problem-solver who is dedicated to providing excellent customer service to a range of community-based discretionary service… more
- City of New York (New York, NY)
- …process re-engineering, change management, program management, security administration, service desk , computer operations, telecommunications, and document ... and VPNs. - Incident Management: Respond to network incidents while ensuring the Service Level Agreement (SLA's) identify a timely resolution of network and… more
- CUNY (New York, NY)
- …and maintains the University's network, and operates the University's Data Center and Service Desk . Additionally, CIS manages the processes of safeguarding the ... its educational equivalent and at least three (3) years of experience as described in " 1 " above.** **Assignment Level II or III** **:** ** Level II:** After… more
- City of New York (New York, NY)
- …the Office of Staff Resources, Payroll Administration, Employee Relations and the OSR Customer Service Help Desk , in order to produce paychecks, audit and review ... system enhancements. Correct data errors reported from OSR's Customer Service Help Desk , CityTime logs (eg, schedule...year of administrative or supervisory experience as described in " 1 " above. Education above the high school level… more
- Capital Region BOCES (Albany, NY)
- …desktop). + Diagnoses computer and network problems on-site or by means of help desk staff with user telephone consultations. + Works with vendors to configure and ... management, information technology, or a closely related field and one ( 1 ) year of full-time, paid experience in the installation, configuration, troubleshooting… more
- City of New York (New York, NY)
- …the Office of Staff Resources, Payroll Administration, Employee Relations and the OSR Customer Service Help Desk , in order to produce paychecks, audit and review ... MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE The Timekeeping Unit handles the vital function...year of administrative or supervisory experience as described in " 1 " above. Education above the high school level… more
- City of New York (New York, NY)
- …must possess the one year of administrative or supervisory experience as described in " 1 " above. Education above the high school level may be substituted for ... Description YOU MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE The DSS Accountability Office (DSS-AO) is responsible for protecting… more