- IBM (Houston, TX)
- …role and responsibilities** We are seeking a customer-focused and technically skilled Help Desk Team Lead to provide first- level support for end users ... Serve as the initial point of escalation for Tier 1 support team seeking technical assistance to complex tickets....professional expertise** * 2+ years of experience in customer service or help desk role. * Basic… more
- Anywhere Real Estate (Leander, TX)
- …an **_Escrow Support/Front Desk_** . Anywhere Integrated Services is a full- service title, settlement, underwriting and vendor management services company serving ... of residential and commercial real estate transactions. **The Escrow Support/Front Desk is responsible for:** + All receptionist responsibilities (answering phones,… more
- NCR Atleos (Frisco, TX)
- …+ Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements + Follow-up on open investigations to ensure smooth ... + Bachelors' degree preferred; High School diploma or equivalent required. + 1 year prior customer service /call center work experience required; preferably… more
- The Joint Chiropractic (Amarillo, TX)
- …you will be the first point of contact for patients, delivering excellent customer service and playing an essential role in driving sales for our memberships and ... engaging with patients and offering them personalized care options. + Customer Service & Patient Engagement: Greet patients with enthusiasm, ensuring they feel… more
- Insight Global (Houston, TX)
- …system (receviing tickets both through ticketing system and email) Experience troubleshooting Level 1 issues and assigning tickets to appropriate team if ... related issues in a timely manner and ensuring they are properly logged in service management tools Escalate issues to the appropriate IT technical personnel in a… more
- CompuCom (Austin, TX)
- …internal and customer procedures and standards. + Train, coach and mentor Service Desk Analysts ( Level 1 - 2), including career development. Oversee ... team. The Technical Support Manager will manage performance of Level 1 & Level 2...service to changes in demand. + Led Tier 1 & Tier 2 service desk… more
- CompuCom (Plano, TX)
- …career guidance and reemployment assistance. Our client is currently seeking a qualified ** Level 1 Support Technician** to join their team **onsite** in Plano, ... and procedure **Skills and Qualifications** **:** + Prior Help Desk experience is preferred + Good communication skills +...networks, telecom, and computing + Walk-up and remote support service experience **Wage Range** : The hourly rate for… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …analyses. **Minimum Qualifications** + HS Diploma + 0- 1 years of customer service and/or help desk experience. + **Candidates must have an active secret ... for multiple applications. Performs basic user-problem analyses for the help desk . Assesses the customers' issue, performs initial triage, documents the problem,… more
- Mass Markets (Dallas, TX)
- …are looking for Customer Service Agents to support inbound customer service , help desk , and back-office processing representatives for commercial and public ... your team and customers Preferred (Not Required) + One ( 1 ) year of experience in customer service ,...+ Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.… more
- SKC Communication Products LLC (Dallas, TX)
- MAJOR RESPONSIBILITIES AND DUTIES 1 . Provide Post-Sales Technical support for videoconferencing and integration clients 2. Provide excellent customer service and ... Answer client calls (audio and video) and emails, open & follow-up on Service trouble tickets, troubleshoot problems and take appropriate action to resolve 6. Work… more