• Service Desk Technician Tier…

    Red River (Chantilly, VA)
    …Tier 1 Technician who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk . This position will handle technical...+ Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes.… more
    Red River (07/31/25)
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  • Service Desk Specialist - active…

    V2X (Springfield, VA)
    …Counterintelligence (CI) Polygraph. Responsibilities + What You'll Do + The Service Desk Specialists are the Tier 1 team members of an Information Technology ... the desktop level . + The IT Enterprise Service Desk supports a wide array of...Security Certified Practitioner (SSCP) + Experience + Shall have 1 or more years of experience working in an… more
    V2X (07/07/25)
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  • Help Desk Specialist, Mid- Level…

    CGI Technologies and Solutions, Inc. (Arlington, VA)
    **Help Desk Specialist, Mid- Level TS/SCI with Poly REQUIRED** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, ... customer service . * Highly Desired: Demonstrated experience working help desk issues in a classified environment, excellent oral and written communication… more
    CGI Technologies and Solutions, Inc. (08/01/25)
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  • Bilingual (Portuguese/English) Service…

    CAI (Richmond, VA)
    …We are looking for a bilingual customer service -oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English ... Full time **Worksite Flexibility** Remote **Job Summary** As a Bilingual (Portuguese/English) Service Desk Analyst, you will be responsible for receiving… more
    CAI (07/16/25)
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  • Mid- Level Help Desk Agent

    ASM Research, An Accenture Federal Services Company (Alexandria, VA)
    … service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting end… more
    ASM Research, An Accenture Federal Services Company (07/15/25)
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  • F-35 Help Desk Specialist | Secret…

    General Dynamics Information Technology (Arlington, VA)
    …in the management of a technical support team. + Experience developing and providing Service Level Agreements and Help Desk deliverables. + **Required ... **Req ID:** RQ202811 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Secret **Public...+ 5 years of directly related experience supporting help desk Tier 1 , Tier 2 and/or Tier… more
    General Dynamics Information Technology (07/05/25)
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  • Service Desk Agent

    Cayuse Holdings (Richmond, VA)
    …Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project ... USD $20.00 - USD $22.00 /Hr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/2735/ service - desk -agent/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834356743) **Can't find the right… more
    Cayuse Holdings (07/31/25)
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  • Field Service Representatives…

    UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
    **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service ... will consist of program management; logistics; asset management; engineering; customer service ; research and development of new capabilities; test and evaluation;… more
    UIC Government Services and the Bowhead Family of Companies (05/15/25)
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  • NCIS Help Desk Analyst Tier I | Active Top…

    General Dynamics Information Technology (Quantico, VA)
    …Help Desk **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+, CE - CompTIA **Experience:** 2 + years of ... **Req ID:** RQ204542 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN… more
    General Dynamics Information Technology (08/03/25)
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  • Senior Service Desk Administrator

    GovCIO (Richmond, VA)
    …Provide supplemental hands-on desk -side support when required. + Meet contractual Service Level Agreements (SLAs) regarding speed to answer, first call ... USD $85,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6434/senior- service - desk -administrator/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-Remote_ **ID** _2025-6434_… more
    GovCIO (08/08/25)
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