- GovCIO (Richmond, VA)
- …Provide supplemental hands-on desk -side support when required. + Meet contractual Service Level Agreements (SLAs) regarding speed to answer, first call ... USD $85,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6434/senior- service - desk -administrator/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-Remote_ **ID** _2025-6434_… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …supporting duties as directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working ... **General Summary** Provides remote Tier 1 technical end user support to an enterprise...a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate… more
- General Dynamics Information Technology (Fairfax, VA)
- …to join the GDIT/ARMA-GLOBAL Managed Services Support Center as a Part Time Service Desk Representative. The candidate will provide a critical role on ... This is a remote work position serving as a Tier- 1 Help desk Technician scheduled for Part...and services. Knowledge, Skills and Abilities * Familiar with service desk ticketing systems, ServiceNow and terminology… more
- SAIC (Norfolk, VA)
- **Description** SAIC is seeking an **IT Service Desk Analyst** to support the Navy's Service Management, Integration and Transport Program (SMIT) at the ... devices used by more than 650,000 users at nearly 1 ,700 Continental United States (CONUS) and Outside of the...computer to fix an issue. In other cases, the service desk analyst walks the user through… more
- CACI International (Reston, VA)
- …for the systems, equipment, software, and configurations being supported (eg, ServiceNow, Service Desk +, Remedy) + Provides desktop and laptop Army Gold ... Key Responsibilities: + Provides Tier 2 in-depth troubleshooting and system- level support for incidents that cannot be resolved by...for incidents that cannot be resolved by the Tier 1 Help Desk support + Highly knowledgeable… more
- General Dynamics Information Technology (Chantilly, VA)
- …SUCCEED: Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service . Must possess appropriate and current DoD ... **Req ID:** RQ194446 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph **Public Trust/Other Required:** None… more
- Robert Half Technology (Richmond, VA)
- …equivalent + Experience: + 2-4 years of Service Desk or Help Desk experience + 1 year of desktop administration experience Required Skills + Strong ... and procedures. + Review and implement new processes; ensure Service Desk staff are trained accordingly. +...including iPhones, Android devices, hotspots, and iPads. + Deliver first- level support for desktop systems and applications. + Monitor… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- **Help Desk Specialist** **Category:** Business Consulting, Strategy and Digital Transformation **Main location:** United States, Virginia, Fort Belvoir **Position ... . **Position Description:** Join our team as a Help Desk Specialist, where you'll provide essential troubleshooting support to our… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …with monitoring and tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined within ... customer and customer specific business environment. Attains an understanding of customer Service Level requirement. + Through training, attains the necessary… more
- CACI International (Reston, VA)
- Help Desk Specialist Job Category: Information Technology Time Type: Full...as part of a small team that provides Tiers 1 , 2, and 3 level support. You will ... None * * * CACI is seeking a Help Desk Specialist to join our Luke Team! You will...with the user. * Demonstrated experience with providing customer service for systems that reside in a secure environment.… more