- ManTech (Herndon, VA)
- …+ Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of leadership experience in ... is a hybrid position with 4 days onsite and 1 day remote The **End User Services Manager** oversees the... service desk support and operations. + One of… more
- ManTech (Herndon, VA)
- …(BA) or Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of hands-on leadership experience ... is a hybrid position with 4 days onsite and 1 day remote. The **Desktop Support Services Operations Manager**...in service desk support and operations. + One… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …EDI RIB Services and Release Management Automation Support SharePoint Identity Management Service Desk Applications Asset Management etc. Responsible for the ... Services (Hardware & Software). - Prioritize and respond to Service Desk requests within the parameters set...IT CSC Helpdesk is trained and enabled to provide Level 1 end user support for existing… more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in ... cutting-edge technology and take your career to the next level ! Chenega Agile Real-Time Solutions (CARS) was created with...route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for… more
- Serco (Suffolk, VA)
- …require an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1 . Please note, due to ... in, planning and executing Integrated Air and Missile Defense (IAMD) at the operational level . + Intermediate Service School graduate. + Must possess an active… more
- General Dynamics Information Technology (Mclean, VA)
- …delivering exceptional customer service . **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of service excellence ... **Req ID:** RQ202847 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...Desk or IT Support role, with at least 1 year in a leadership or supervisory capacity, and… more
- SMX (Quantico, VA)
- …and service requests + Provide documentation, guidance and instruction to the Tier 1 and Tier II service desk for handling standard Messaging related ... documentation) such as SOPs and inputs into the knowledge management system repository to the service desk for handling standard Message related incidents… more
- CGI Technologies and Solutions, Inc. (Springfield, VA)
- …IT operations and reports to the SITS. Responsibilities include compiling service desk reports, managing device inventory spreadsheets, facilitating ... Office Suite. * Tracks various communications channels. * Proficient in Manage Engine service desk application. Hourly Rate: $35.64/hour CGI is required by law… more
- Epsilon, Inc (Manassas, VA)
- …partners and foreign military sales (FMS) clients, providing top-tier desk -side support, and offering adaptable enterprise infrastructure solutions. Our services, ... to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As...do not meet the aforementioned conditions. + Minimum of 1 year of experience in information assurance, cybersecurity, or… more
- Travelers Insurance Company (Springfield, VA)
- …cash incentive awards. **Salary Range** $65,300.00 - $107,600.00 **Target Openings** 1 **What Is the Opportunity?** LOCATION REQUIREMENT: This position services ... with state regulations, where applicable. + Provides excellent customer service to meet the needs of the insured, agent...mandated. + On a rotational basis, engage in resolution desk technical work and resolution desk follow… more