- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and ... Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be… more
- Stony Brook University (Stony Brook, NY)
- … Technician** **may include the following but are not limited to:** + Answer Help Desk telephone calls, E-mails and other forms of customer contact received ... shift in a prompt, courteous and professional manner. Provide first- level support for all hardware, software, applications, mobile device,...to policy or procedures and submit updates to the Help Desk Knowledge Base system or SOP.… more
- Stony Brook University (Stony Brook, NY)
- …Desk Technician may include the following but are not limited to:** + Answer Help Desk telephone calls, E-mails and other forms of customer contact received ... shift in a prompt, courteous and professional manner. Provide first- level support for all hardware, software, applications, mobile device,...to policy or procedures and submit updates to the Help Desk Knowledge Base system or SOP.… more
- City of New York (New York, NY)
- …for New Yorkers and communities to flourish. Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner. Provide Helpdesk/desktop ... St. locations. Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff. Provide Remote...student in a college or graduate school. For Assignment Level II (Information Technology): Matriculation at an… more
- Excellus BlueCross BlueShield (Rochester, NY)
- …at appropriate levels (team, management, business partners, etc.) within the commensurate timeframes. Level II (in addition to Level I essential ... your career?We value our talented employees, and strive to help employees grow professionally. If you think the open...project plan and executes that plan through Sprints. The Level II facilitates the cross-coordination of dependencies,… more
- Excellus BlueCross BlueShield (Rochester, NY)
- …attendance is expected and required. + Performs other functions as assigned by management. Level II (in addition to Level I Accountabilities) + Prioritizes ... your career?We value our talented employees, and strive to help employees grow professionally. If you think the open...Services department Level III (in addition to Level II Accountabilities) + Assists supervisor with… more
- Excellus BlueCross BlueShield (Rochester, NY)
- …attendance is expected and required. + Performs other functions as assigned by management. Level II (in addition to Level I Accountabilities) + Performs ... your career?We value our talented employees, and strive to help employees grow professionally. If you think the open...on committees. Level III (in addition to Level II Accountabilities) + Manages the highest… more
- Bassett Healthcare (Oneonta, NY)
- …the best quality of life possible. What you'll do The Medical Office Assistant II serves as the first point of contact for patients within the Bassett Healthcare ... insurance eligibility and managed care information. Demonstrates a high level of understanding or acts as a subject matter...greeting (Name of Dept, your name, "How may I help you?") as observed by Supervisor and as noted… more
- Bassett Healthcare (Edmeston, NY)
- …the best quality of life possible. What you'll do The Ambulatory Office Assistant II serves as the first point of contact for patients within the Bassett Healthcare ... greeting (Name of Dept, your name, "How may I help you?") as observed by Supervisor and as noted...complete as monitored by systems audits. + Maintains required level of knowledge and proficiency in all core functions… more
- New York State Civil Service (Rochester, NY)
- …college or university and five (5) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and ... related technicalexperience in a help desk or technical environment.DISTINGUISHING FEATURES OF...incidents and remedies and escalate more complex incidents to second- level support personnel. Network/System Technicians II are… more