- Kyndryl (Rye Brook, NY)
- …+ Assist with device setup, configuration, and maintenance. + Escalate complex issues to higher- level support teams as needed. + Maintain accurate records of ... designated cities (list below under important notes). **Key Responsibilities:** + Provide ** Level 2 (L2) deskside support ** for laptops, desktops, and peripheral… more
- Cornerstone onDemand (New York, NY)
- **Job Description:** The Advanced Technical Support Specialist delivers world-class, elite- level support experiences to our largest enterprise customers. In ... accountability, respect, and innovation, and mentors others across the Global Technical Support team. **In this role you will ** + Provide proactive, high-touch… more
- Barnes & Noble (Westbury, NY)
- …will troubleshoot, efficiently diagnose, and resolve technical issues for the stores. The Support Technician provides first- level support for all calls and ... is required. * Escalate any store issues as necessary to the proper level of support . * Provide proper follow up of all unresolved issues regarding not only… more
- Justworks (New York, NY)
- …our small business customers' employees via phone, email, or chat + Provide expert- level support to customers around Justworks' continually expanding product and ... Customer Support Advocate, Employees New York, New York Apply...+ Ensure proper triage, escalation, and effective resolution of higher- level issues and challenging customer interactions through escalation to… more
- TEKsystems (Pittsford, NY)
- …Install, configure and maintain Windows corporate devices and peripherals, including off-hours support , as necessary * Provide direct end-user support . Ensure ... Skills Active, Directory, windows, 11 and 10, hardware, software, ticketing, systems support of 100+ users Additional Skills & Qualifications Need to have great… more
- Cornerstone onDemand (New York, NY)
- …5 years leading teams in a SaaS environment. + Demonstrated expertise in enterprise- level support and white glove services. + Deep proficiency with customer ... **About the Role:** As a Senior Customer Support Manager, you will lead a high-performing team...lead a high-performing team responsible for delivering "white-glove," proactive support experiences to our enterprise SaaS customers. Your emphasis… more
- Grant Thornton (New York, NY)
- …Specialist to support the firm's AV Production capabilities, provide white-glove, executive- level support at the New York City (Midtown, Manhattan) office, ... Grant Thornton is seeking an IT AV Production Support Specialist to join the team in the...systems for executive leadership meetings. + Provide hands-on production support throughout the entire meeting planning and execution process.… more
- IQVIA (Bronx, NY)
- … Support Center + Quickly assess the user's issue and provides first level support for problem resolution + Document information specific to the resolution ... **Bi-lingual Pharmacy Support Call Center Representative** _Contract Remote Role -...A significant part of our business is providing patient support programs on the behalf of our customers. With… more
- Guthrie (Binghamton, NY)
- …planning, design and installation of new and existing desktop systems. + Provides expert level support of all desktop and software applications. + Test and plan ... This position is 100% on-site in Binghamton, NY Summary: The Supervisor, Desktop Support is responsible for supervising the desktop support analysts, making work… more
- Apicha Community Health Center (New York, NY)
- …replace or provide technical support and information. Provides 1st and 2nd level support for PCs, Printers, Local Area Network, applications and data ... environment for underserved and vulnerable populations. We are seeking an IT Support Engineer to work between our Manhattan and Jackson Heights locations. Position… more