• Call Center Team Leader

    Mass Markets (TX)
    …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... and results-driven Team Leader to oversee a team of call center agents. This role...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
    Mass Markets (03/13/25)
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  • Call Center Representative | 4X10 Shift…

    Mass Markets (Killeen, TX)
    …in the industry. The call center representative position is a full-time contact center position that combines both inbound customer service and sales. In ... and upsell customers on new products and services. Prior contact center experience isn't required; candidates with...you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and… more
    Mass Markets (03/29/25)
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  • Call Center Customer Service Manager

    Mass Markets (Killeen, TX)
    …on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a ... team is looking for a highly skilled call center customer service manager who can motivate sales and...inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal… more
    Mass Markets (03/29/25)
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  • Call Center Claims Representative…

    Mass Markets (Killeen, TX)
    …This is an on-site, entry-level position with competitive compensation. While prior contact center experience isn't required, experience in customer service, ... technical support, inside sales, or back-office support in a contact center environment is a plus. To...information + Appropriately escalate customer issues with the managerial team + Ensure first call resolution through problems solving… more
    Mass Markets (03/29/25)
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  • 4X10 Call Center Representative

    Mass Markets (Killeen, TX)
    …and drive sales growth. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our ... team , interacting with hundreds of customers each week. Professionally...inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal… more
    Mass Markets (03/29/25)
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  • Open Interviews | Call Center…

    Mass Markets (Killeen, TX)
    …? In this position, you will resolve customer service calls using modern contact center technology and customer experience strategy. When opportunities arise, ... POSITION OVERVIEW OPEN INTERVIEW Join our team and grow with us! We are now...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
    Mass Markets (05/24/25)
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  • Call Center Operations Management

    Mass Markets (Killeen, TX)
    …of supervisors and all other operational management associated with day-to-day contact center operations. Operations Management is responsible for the ... of all operational strategy the ensures that performance, culture and overarching contact center controls and processes are aligned with corporate and… more
    Mass Markets (03/29/25)
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  • Delivery Consultant - Connect and Lex, Amazon…

    Amazon (Austin, TX)
    …related field, or equivalent experience - 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact ... Description The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to...center developer working with leading contact center technology platforms and applications, such as Amazon Connect,… more
    Amazon (05/14/25)
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  • Bilingual Call Center Representative

    Mass Markets (Killeen, TX)
    …customer service calls, providing world-class support to existing customers. + Utilize contact center technology, sales techniques, and customer service skills ... a positive and enthusiastic attitude while working in a team -oriented environment. + Ensure compliance with company policies, procedures,...customer service. You will use state of the art contact center technology, sales skills and customer… more
    Mass Markets (05/28/25)
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  • Call Center Insurance Agent (P&C Licensed)

    Mass Markets (Killeen, TX)
    …technical support, inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal work experience COMPENSATION ... you will need to be a confident, fully engaged team player who is dedicated to bringing a positive...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
    Mass Markets (03/29/25)
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