- Public Consulting Group (Tallahassee, FL)
- …Field incoming help requests from end users via a variety of intakes including live chat . + Record variations in observed software functionality compared against ... To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will… more
- H&R Block (Port Charlotte, FL)
- …you embrace challenges as opportunities and seek to make a meaningful difference where you live , work, and play, our door is always open. A Typical Day As you ... in accounting or related field + CPA or Enrolled Agent certification + Experience completing complex returns (individual, trust,...to face and through virtual tools - video, phone, chat , email + Prepare complete and accurate tax returns… more
- H&R Block (Plantation, FL)
- …you embrace challenges as opportunities and seek to make a meaningful difference where you live , work, and play, our door is always open. A Typical Day As you ... better if you also had + CPA or Enrolled Agent certification + Experience completing business tax returns +...to face and through virtual tools (video conferencing, phone, chat , email) + Generate business growth, increase client retention,… more
- H&R Block (Orange Park, FL)
- …you embrace challenges as opportunities and seek to make a meaningful difference where you live , work, and play, our door is always open. A Typical Day As you ... better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns +...tax clients through virtual tools (ie, video conferencing, phone, chat , email) + Generate business growth, increase client retention,… more
- Concentrix (Tallahassee, FL)
- …Knowledge management Customer Service workspace + Implement Omnichannel capabilities such as: Live chat Voice SMS and social channels Unified routing ... Workstreams, sessions, and agent scripts Supervisor dashboards and real-time insights + Define...SLAs Knowledge base Omnichannel workstreams, channels, and unified routing Agent experiences ( Agent Workspace, Customer Service Workspace)… more
- Concentrix (Tallahassee, FL)
- …+ Knowledge management + Customer Service workspace + Implement Omnichannel capabilities such as: + Live chat + Voice + SMS and social channels + Unified routing ... + Workstreams, sessions, and agent scripts + Supervisor dashboards and real-time insights +...base + Omnichannel workstreams, channels, and unified routing + Agent experiences ( Agent Workspace, Customer Service Workspace)… more
- Ryder System (Tallahassee, FL)
- …staff and handle escalation events. * Coordiante support for onsite team for post-go live hypercare . * Support on-site Solution Acceptance Test (SAT) testing plan * ... Support tracking of Punch List after go- live for Uptime items + Data Analytics:* Profile data...curious, hands-on mentality., Required + Act as a change agent in adopting warehouse automation technologies to deliver significant… more
- Zoom (Tallahassee, FL)
- …Leveraging LLMs and agentic frameworks to build highly automated conversational voice and chat agents for strategic customers. About the Team The Zoom Virtual ... Agent team is dedicated to building state-of-the-art conversational AI...conversation, maintain context, and ensure accurate tool use in live voice interactions. + Prompt-engineer TTS components (eg, ElevenLabs,… more