- City of New York (New York, NY)
- …TO: The Call Agent will communicate effectively on the telephone and through live chat to handle calls from different workgroups such as Dog License, Vital ... funeral procedures and other matters that require the Call Agent to transfer or direct accordingly to the appropriate...to contribute to making NYC a healthy place to live and work. Established in 1805, the New York… more
- BankOnBuffalo (Clarence Center, NY)
- …I:provide exceptional personalized service to clients by means of interactive ATMs, calls, live chat , email, and digital banking messages. They address all ... BankOnBuffalo, Multi-Experience Agent Clarence Center, NY (http://maps.google.com/maps?q=9470+Clarence+Center+Road+Clarence+Center+NY+USA+14032) * Multi-Experience Job… more
- Public Consulting Group (Albany, NY)
- …Field incoming help requests from end users via a variety of intakes including live chat . + Record variations in observed software functionality compared against ... To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will… more
- H&R Block (Forest Hills, NY)
- …you embrace challenges as opportunities and seek to make a meaningful difference where you live , work, and play, our door is always open. A Typical Day As you ... in accounting or related field + CPA or Enrolled Agent certification + Experience completing complex returns (individual, trust,...to face and through virtual tools - video, phone, chat , email + Prepare complete and accurate tax returns… more
- H&R Block (Penfield, NY)
- …you embrace challenges as opportunities and seek to make a meaningful difference where you live , work, and play, our door is always open. A Typical Day As you ... better if you also had + CPA or Enrolled Agent certification + Experience completing business tax returns +...to face and through virtual tools (video conferencing, phone, chat , email) + Generate business growth, increase client retention,… more
- H&R Block (Albany, NY)
- …you embrace challenges as opportunities and seek to make a meaningful difference where you live , work, and play, our door is always open. A Typical Day As you ... better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns +...tax clients through virtual tools (ie, video conferencing, phone, chat , email) + Generate business growth, increase client retention,… more
- Humana (Albany, NY)
- …case studies, and scenario-based activities that reflect diverse customer and agent personas. + Utilize virtual training platforms (Zoom, Teams, Kahoot,Lucidchart) ... effectively with polls, chat , breakout rooms, and interactive features while ensuring accessibility...experience OR 5+ years as a Medicare Advantage sales agent withdemonstratedhigh performance + **Deep Medicare Advantage** **expertise** **:**… more
- Ryder System (Albany, NY)
- …staff and handle escalation events. * Coordiante support for onsite team for post-go live hypercare . * Support on-site Solution Acceptance Test (SAT) testing plan * ... Support tracking of Punch List after go- live for Uptime items + Data Analytics:* Profile data...curious, hands-on mentality., Required + Act as a change agent in adopting warehouse automation technologies to deliver significant… more
- Zoom (New York, NY)
- …Leveraging LLMs and agentic frameworks to build highly automated conversational voice and chat agents for strategic customers. About the Team The Zoom Virtual ... Agent team is dedicated to building state-of-the-art conversational AI...conversation, maintain context, and ensure accurate tool use in live voice interactions. + Prompt-engineer TTS components (eg, ElevenLabs,… more