- Amazon (Austin, TX)
- …and related systems in Whole Foods Market stores and facilities. You will utilize voice and agent chat for live one-on-one support as well as web portal for ... lower severity technology issue management. You will troubleshoot software and hardware failures and identify network problems when they relate to the above named technologies. Key job responsibilities With guidance, perform a variety of duties, including: -… more
- Mass Markets (Killeen, TX)
- …Key Responsibilities: + Handle inbound and outbound calls, emails, and live chats professionally and efficiently + Listen actively to understand customer ... year of experience in customer service, technical support, inside sales, back-office, chat , or administrative support + Experience working on state or federal… more
- Public Consulting Group (Austin, TX)
- …Field incoming help requests from end users via a variety of intakes including live chat . + Record variations in observed software functionality compared against ... To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will… more
- Wolters Kluwer (Coppell, TX)
- …Copilot, the ability to reverse-engineer .NET codebases, and familiarity with multi- agent development patterns. This role adheres to enterprise Solution Definition ... plans and platform guardrails. + Build POCs to validate designs (retrieval/RAG, agent workflows, storage governance, latency targets); deliver working code and ADRs.… more
- H&R Block (Waxahachie, TX)
- …you embrace challenges as opportunities and seek to make a meaningful difference where you live , work, and play, our door is always open. A Typical Day As you ... in accounting or related field + CPA or Enrolled Agent certification + Experience completing complex returns (individual, trust,...to face and through virtual tools - video, phone, chat , email + Prepare complete and accurate tax returns… more
- H&R Block (Irving, TX)
- …you embrace challenges as opportunities and seek to make a meaningful difference where you live , work, and play, our door is always open. A Typical Day As you ... better if you also had + CPA or Enrolled Agent certification + Experience completing business tax returns +...to face and through virtual tools (video conferencing, phone, chat , email) + Generate business growth, increase client retention,… more
- H&R Block (Mesquite, TX)
- …you embrace challenges as opportunities and seek to make a meaningful difference where you live , work, and play, our door is always open. A Typical Day As you ... better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns +...tax clients through virtual tools (ie, video conferencing, phone, chat , email) + Generate business growth, increase client retention,… more
- Wolters Kluwer (Coppell, TX)
- …. Build quick POCs and spikes to de‑risk approaches (retrieval/RAG, agent workflow integrations, storage lifecycle, performance tuning). . Reverse‑engineer .NET ... architecture doc and diagrams published within first 30 days. . NFR dashboards live for latency, throughput, availability, error budgets, and security posture. . Two… more
- Concentrix (Austin, TX)
- …+ Knowledge management + Customer Service workspace + Implement Omnichannel capabilities such as: + Live chat + Voice + SMS and social channels + Unified routing ... + Workstreams, sessions, and agent scripts + Supervisor dashboards and real-time insights +...base + Omnichannel workstreams, channels, and unified routing + Agent experiences ( Agent Workspace, Customer Service Workspace)… more
- Concentrix (Austin, TX)
- …Knowledge management Customer Service workspace + Implement Omnichannel capabilities such as: Live chat Voice SMS and social channels Unified routing ... Workstreams, sessions, and agent scripts Supervisor dashboards and real-time insights + Define...SLAs Knowledge base Omnichannel workstreams, channels, and unified routing Agent experiences ( Agent Workspace, Customer Service Workspace)… more