- ServiceNow, Inc. (Santa Clara, CA)
- …Saturday 5 pm to 1 am US Pacific Shift_** **This position reports to: Senior Manager, Major Incident Management ** The **Senior Major Incident ... you get to do in this role:** ** ** + Drive the ServiceNow Major Incident Management Process for critical customer situations. Coordinate with peer managers… more
- CVS Health (Sacramento, CA)
- … production issues for the Production Management support team. + Lead major incident bridges, guiding resolver teams to achieve incident resolution ... , and other team members to plan and implement Incident , Problem, and Change management related process improvements, report service management metrics,… more
- LA Care Health Plan (Los Angeles, CA)
- …and Process excellence organization and will be primarily responsible for Batch Support and Major Incident Management . The Manager will provide end to end ... Hands on experience with monitoring and ticketing tools. Experience in Incident Management , Change Management and Problem Management . Experience… more
- Cayuse Holdings (Sacramento, CA)
- …technical support for the resolution of problems, incidents, issues, and emergencies including major incident management escalation to ITOC and/or Major ... troubleshooting assistance, accurately assesses and records problems in the problem management tool. + Provide assistance and information to the customer in… more
- ICW Group (San Diego, CA)
- …performance, issue resolution, and continuous improvement efforts to senior leadership. + Manages major incident and problem management efforts to ensure ... and follows best practices. Establishes, refines, and enforces ITSM processes ( incident , problem, change, release, configuration management , etc.) in line… more
- LEGOLAND (Carlsbad, CA)
- …responsible for the Resort's 24/7 security coverage, medical response teams, and incident management systems, while ensuring compliance with legal and internal ... preparedness exercises with fire, police, EMS, and local emergency management agencies. ** Incident Management ** +...with law enforcement and emergency agencies during and after major incidents, acting as the Resort's primary point of… more
- Gilead Sciences, Inc. (Foster City, CA)
- …This critical role will lead the Security Fusion center to triage, provide incident response management , and conduct security investigations and forensics for ... topics and demands concurrently. Working knowledge of IT processes (ie, ITIL) including incident , problem, defect, change and release management + Prior working… more
- Southern California Edison (Rosemead, CA)
- …(SOPs), and response workflows. Provide expert-level advisement and guidance during major cybersecurity incidents. This includes participating in incident ... Senior Specialist will also be responsible for collaborating closely with the incident response team, ensuring rapid containment and remediation of cyber threats,… more
- Hyundai Autoever America (Fountain Valley, CA)
- …according to key performance indicators (KPI). Ensures best practices are followed in incident management , problem management , and request fulfillment with ... crucial documentation for audit response and onboarding orientation purposes. + Incident Management : Apply predefined grading matrix for unplanned incidents… more
- General Dynamics Information Technology (El Segundo, CA)
- …Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change ... team members, service providers, customers, and stakeholders + Update incident : change documentation, configuration management database (CMDB), knowledge… more