- General Dynamics Information Technology (Annapolis Junction, MD)
- …degree. One (1) year experience developing and customizing core applications such as Incident , Problem , Change, Knowledge, and Service Catalog. Two(2) years of ... to the design requirements and documents test results. Resolves software problem reports. Utilizes software development and software design methodologies appropriate… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …+ Two (2) years experience developing and customizing core applications such as Incident , Problem , Change, Knowledge, and Service Catalog + Four (4) years ... to the design requirements and documents test results. Resolves software problem reports. Utilizes software development and software design methodologies appropriate… more
- ManTech (Annapolis Junction, MD)
- …Experience with service management knowledge in key ITSM processes including incident management, problem management, change management, service level management ... and guidance, evaluate, design, document, install, implement, test, and perform problem isolation and resolution, monitor, tune, and enforce standards for AVMM… more
- Sysco (Laurel, MD)
- …resistance/challenges to leadership and direct line manager to facilitate problem solving. **Duties and Responsibilities:** + Execute injury prevention ... line leaders in the investigation of incidents and completion of detailed incident investigation reports with root cause analyses. + Manage, deliver, and track… more
- Target (Glen Burnie, MD)
- …first team culture and driving loyalty programs + Guest engagement; problem solving and resolution + Retail business fundamentalsincluding: department sales trends, ... guest concerns and issues. + Ensureyour teammembers stay up-to-date on upcoming major promotions, brand launches and events. + Evaluate candidates for open positions… more
- Sunrise Senior Living (Bethesda, MD)
- …plan. + Resolve customer concerns effectively through consistent use of the problem resolution program. + Hold consistent, effective Resident Council meetings. + ... and promotion of the Sunrise Safety and Risk Management policies. + Review all incident reports and ensure corrective actions are in place in a timely manner. +… more
- Ensono (Annapolis, MD)
- …Teams, Sharepoint + ServiceNow, or similar ITSM tool, skills including Incident , Request, Change and Problem ticket workflows WhyEnsono ... years of management experience in related field + Good problem -solving skills + Self-motivated and have attention to detail...quickly **Other Qualifications** + Knowledge in one of the major database products - DB2, Adabas, Datacom/DB, IDMS, and… more
- Ryder System (Hagerstown, MD)
- …discounts that actually save you money on tools, cars, appliances, travel and more + All major holidays paid and Paid time off within your first year + Up to 12 ... customer dissatisfaction, loss of inventory, loss of profit, safety or security incident . **Essential Functions** + Identify and/or solve operational issues with the… more
- PagerDuty (Annapolis, MD)
- …+ Understanding of how modern organizations experience and desire to experience incident management products + 7+ years of product management experience, with at ... growth analytics tools, and experimentation frameworks + Strong analytical and problem -solving skills with ability to translate data insights into user experience… more
- Leidos (Bethesda, MD)
- …Based in a DevOps framework, this role participates in and/or directs major deliverables of projects through all aspects of the software development lifecycle ... (ex: S3, RDS, EFS) + In-depth experience using version control systems and issue/ problem tracking systems + Bachelor's degree with 12+ years of prior relevant… more