- ThermoFisher Scientific (Middletown, VA)
- …a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures ... and implement analytical tools and techniques to ensure the delivery of high-quality products. + Present QC testing failures...practices is required. + Experience with internal, external, and customer audits. + Experience with JD Edwards and Lab… more
- Wolters Kluwer (Richmond, VA)
- …coordination efforts between clients and internal teams to ensure seamless service delivery . + Regularly assess customer satisfaction and implement improvements. ... Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer /business units is an Equal Opportunity / Affirmative Action employer. All qualified… more
- Highmark Health (Richmond, VA)
- …that vision. This incumbent will attend spring/milestone reviews with the Delivery team. **ESSENTIAL RESPONSIBILITIES** + Understand the department's and the ... within the designated portfolio. + Identify and drives both cross-product and cross- customer value and shared learnings. + Guides Agile developments in the role… more
- Amazon (Arlington, VA)
- …strengthen our ability to achieve Amazon's mission of being Earth's most customer -centric company. Within SPS, Global Process Management (GPM) strives to make Amazon ... a visible and vocal role model across the wider business for Amazon's customer -centric culture, championing Selling Partner needs and using data and technology to… more
- Highmark Health (Richmond, VA)
- …incumbent will attend and participate in milestone reviews with the Delivery team. **ESSENTIAL RESPONSIBILITIES** + Understand the department's and the company's ... within the designated portfolio + Identify and drive both cross-product and cross- customer value and shared learnings. + Guide Agile developments in the role… more
- Cardinal Health (Richmond, VA)
- …with a sense of urgency from benefit investigation/verification to medication delivery , ensuring an exceptional patient experience + Conduct benefit verifications ... + 2-4 years of industry experience with patient-facing or high touch customer interaction experience preferred + Previous Hub or Patient Support Service experience… more
- Navy Federal Credit Union (Winchester, VA)
- …oversee contract quality assurance and budget for the division. + Evaluate delivery , customer service satisfaction and effectiveness of division vendors; ensure ... vendor integration with other benefits vendors. + Provide guidance and consult with business unit leaders to create and develop custom wellness programs, resources and training that will support the business unit needs and company objectives. + Collaborate… more
- Deloitte (Mclean, VA)
- …by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements. The Team ... using OCI's Generative AI service to build a chatbot that can answer customer inquiries using a company's knowledge base + Knowledge of data management, security,… more
- Coinbase (Richmond, VA)
- …processes. Collaborate with Product and Engineering teams to ensure successful delivery and operation of multi-tenanted, distributed systems at scale. * Work ... Coinbase [values](https://www.coinbase.com/mission) (eg Clear communication, Act like an owner, Customer focus). * Insistent on high operational excellence. *… more
- Coinbase (Richmond, VA)
- …and then lead a continuous improvement program * Be accountable for roadmap delivery , including success criteria as defined in collaboration with your stakeholders * ... external & internal stakeholders (engineering, data science, product, compliance, marketing, customer experience etc) to gather requirements and define objectives *… more