- Hilton (Mclean, VA)
- …same level and/or position within the Company\.\#LI\-REMOTE **Job:** _Technology_ **Title:** _Senior Manager Customer Excellence \( Contact Center ... revolutionizing human hospitality in a digital world\. As Senior Manager on the Customer Excellence ...+ Represent HRCC as the subject matter expert and contact for partnerships and internal corporate customer … more
- Otsuka America Pharmaceutical Inc. (Richmond, VA)
- The Senior Manager , Centers of Excellence (CoEs) is responsible for establishing, leading, and optimizing one or more prioritized CoEs within the Global Quality ... performance metrics and dashboards to support continuous improvement and operational excellence . The ideal candidate will have strong global collaboration skills and… more
- Liberty Utilities (Lynch Station, VA)
- … Customer with process design and workshops to jointly improve Liberty's Customer Excellence . + Jointly develop long-term plans for business transformation, ... Manager , Voice of the Customer Insights...initiatives, results, and recommendations. + Identify opportunities to improve Customer Excellence , implement industry best practices, and… more
- Teleperformance USA (VA)
- …least 18 years old** + **Bachelor's degree or significant equivalent experience as an Account Manager in the contact center industry** + **2 to 4 years of ... **Identify** **potential application and process improvements** + **Provide excellent customer service to internal and external clients** + **Prepare...experience as an account manager , account coordinator or project manager preferably… more
- Coinbase (Richmond, VA)
- …is expected and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, ... teams to leverage LLMs, workflow automation, and predictive systems that enhance customer interactions. * Drive operational excellence through effective incident… more
- NTT America, Inc. (Richmond, VA)
- …Whether 2 Years or 20, Discover Rewarding Journeys with Us!** The **Senior Customer Success Manager ** is a skilled individual contributor responsible for ... supporting the success of important customer accounts, with a focus on operational ...for assigned accounts, serving as a key point of contact and collaborating with internal teams to ensure high-quality… more
- Renaissance (Virginia Beach, VA)
- …ensuring compliance with regulatory requirements, operational excellence , and sustained customer trust. The Senior Program Manager serves as a trusted ... our actions, and grow and evolve. **Job Description** The Customer Success Manager Senior is a strategic...Mentor and provide functional leadership to program managers and customer success professionals, setting standards for excellence … more
- Capital One (Richmond, VA)
- Manager , Process Management - Customer Resiliency, Recoveries Team (Hybrid) **Do you get excited about process management and creative problem solving?** We are ... seeking a highly skilled and proactive ** Manager , Process Manager ** to support our Customer Resiliency, Recoveries Process Management team. This critical… more
- The Hertz Corporation (Richmond, VA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as...field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities… more
- ISC2 (Richmond, VA)
- …connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer ... professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a… more