- Amazon (Seattle, WA)
- …defect identification to enable more reliable downstream defect resolution that drives customer experience improvements throughout the consumer business. We work ... with feature delivery and tradeoffs of a product - Experience as a product manager or owner...Experience in influencing senior leadership through data driven insights - Experience working across functional teams… more
- Amazon (Seattle, WA)
- … Manager II, Operations Integration. Be at the heart of how CXO ( Customer Experience Operations) evolves across 540+ locations . In this high-impact role, ... Description OPPORTUNITY TO DRIVE CHANGE: PROGRAM MANAGER , OPERATIONS INTEGRATION Join Us as a Program...success metrics * Monitor program health and leverage data insights to drive continuous improvements * Act as the… more
- Amazon (Seattle, WA)
- …team, and is passionate about building simple but elegant solutions that raise the customer experience bar. We're looking for someone to define and deliver the ... the social media contact handling strategy. - Define the customer problem, the experience they need, and...A day in the life As a Senior Product Manager within Customer Service - Social Media,… more
- Pearson (Olympia, WA)
- …performance and impact against our objectives. Leverage AI to elevate post-sales customer experience and help customers adopt their solutions while improving ... **Job Summary:** As Customer Program Manager (CPM), you play...systems and tools to drive the business reporting and insights , regularly collect feedback from CS leaders and update… more
- Amazon (Seattle, WA)
- …to monitor customer sentiment, and drive defect elimination to improve the customer experience throughout the end-to-end customer lifecycle. The ideal ... Service organization is seeking an experienced Senior Program Manager to join the Device, Digital & Alexa Support...Legal, Public Relations & Executives, to surface Voice of Customer insights and drive alignment on feedback… more
- Amazon (Seattle, WA)
- Description The Customer Service Security organization within Amazon Stores Security is currently hiring for a Senior Program Manager of Business Operations. In ... and financial goals. This role is a great opportunity to build security experience , help ensure customers are protected and delighted when engaging with customer… more
- Amazon (Seattle, WA)
- …Senior Product Manager to lead initiatives across marketplaces to improve the customer experience . The role is highly collaborative and presents a unique ... the right telemetry to use defect information to drive customer experience improvements throughout the consumer business....with feature delivery and tradeoffs of a product - Experience as a product manager or owner… more
- Rocket Software (Olympia, WA)
- …everything we do, and we wake up every day aspiring to deliver a differentiated customer experience unmatched by anyone in the software business and driven by ... out and lead our Sr. CSM group. As the Manager , Customer Success Management, you will lead...our CS organization as we strive to create positive customer outcomes and experience . It also provides… more
- Amazon (Seattle, WA)
- …available data and evaluate program results to improve and scale readiness and the customer experience with support for new services and features. - Establish ... data-driven, has a strong eye for opportunities, and has experience managing complex business and technical challenges. You are...readiness. A day in the life As a Program Manager for Run of Business in our Customer… more
- Amazon (Seattle, WA)
- …success in driving growth for your Customers and (2) evaluate the quality of the end- Customer experience . Use these metrics to guide your work and uncover hidden ... long-term strategic impacts on customers and businesses? As a Manager , Customer Success Management on the Household...the businesses of Amazon's top vendor partners while improving end- customer and vendor experience . You will guide… more