- Dodge Construction Network (Richmond, VA)
- …and solution-oriented approaches providing value-based data , best practices, and insights to customers to improve retention and customer experience. This ... Customer Engagement Manager Location: Remote, United...them integrate changes into their daily operations + Leverage data and insights to identify adoption gaps… more
- NTT America, Inc. (Richmond, VA)
- …health. + Present insights and recommendations to senior leadership, using data to influence decision-making and drive customer success strategies. + ... or 20, Discover Rewarding Journeys with Us!** The **Principal Customer Success Manager ** is an experienced and...Contribute to the company's overall business strategy by providing customer insights and feedback that inform product… more
- The Hertz Corporation (Richmond, VA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care,...data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder… more
- Coinbase (Richmond, VA)
- … and agent experiences. * Partner with Product and CX to use metrics, customer feedback, and voice-of- customer insights to improve quality and performance. ... supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement &...the Director of Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to… more
- Capital One (Mclean, VA)
- Senior Manager , Customer Trust & Field Security Specialist - Capital One Software (Remote) About the Role: We are seeking an experienced and detail-oriented ... Senior Manager with...evaluate our security posture. + Product Roadmap Contribution: Provide insights on emerging cybersecurity trends and customer … more
- Amazon (Herndon, VA)
- …bright, and driven, and believe that world class support is critical to customer success. To support this quickly growing business, you must be highly analytical ... low cost provider in Cloud computing and leader in customer experience. This includes supporting business owners in building,...- Dive deep on ambiguous challenges and deliver actionable insights - Learn and be curious, deep diving complex… more
- FranklinCovey (Richmond, VA)
- …institutions. To learn more, visit franklincovey.com. **Title:** Revenue Operations & Customer Growth Strategy Manager **Payroll Title:** Revenue Operations & ... Customer Growth Strategy Manager **Division:** Enterprise Division, Domestic Regions **Status:** Full-Time Exempt...and problem-solving skills** , with the ability to turn data into actionable insights . + Excellent **communication… more
- Capital One (Mclean, VA)
- Sr. Associate, ADA Customer Accessibility Process Manager As a Senior Associate, Individual Contributor, on the Customer Process and Governance team within ... in meaningful formats for senior leadership, providing transparency and strategic insights into operational performance and customer experience **What Will Make… more
- Capital One (Richmond, VA)
- Manager , Process Management - Customer Resiliency, Recoveries Team (Hybrid) **Do you get excited about process management and creative problem solving?** We are ... a highly skilled and proactive ** Manager , Process Manager ** to support our Customer Resiliency, Recoveries...health of our processes through monitoring KPIs and share insights and risk mitigation plans with senior leaders +… more
- RTX Corporation (Arlington, VA)
- …(AT) business is seeking a Director, Office of the Secretary of War (OSW) Customer Account Manager (CAM) to lead business development efforts in a high-priority ... customer needs, competitive positioning, and Raytheon strategy + Collect and analyze customer interaction data and engagement trends to forecast future needs,… more