- Amazon (Santa Clara, CA)
- Description The mission of the Customer Engagement Technology (CET) team within Customer Service is to create Earth's best customer service solutions ... and agent speak different languages. As a Principal Product Manager - Technical (PMT) on this team, you will...efficiency of our automation systems, delivering seamless and personalized customer service experiences on a global scale.… more
- ServiceNow, Inc. (San Diego, CA)
- …we pursue our purpose to make the world work better for everyone. As the Senior Manager , Digital Customer Lifecycle & Adoption, you will lead the strategy ... customer experiences through digital innovation. **Key Responsibilities** Lifecycle Strategy & Execution + Design and implement end-to-end digital lifecycle… more
- The Hertz Corporation (Sacramento, CA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer... customer experience strategy for the Customer Operations domain, including communication, service recovery,… more
- Lumen (Sacramento, CA)
- …paid for revenue generating customer support. In addition, the Senior Operations Service Manager is strategic with a focus on overall Operations Service ... as well. The role includes the responsibilities of a Manager of Operations Service Management with the...a successful team which will in turn deliver premiere customer service required to look after our… more
- The Walt Disney Company (Santa Monica, CA)
- We are seeking an experienced professional for the position of Partner Manager Customer Experience for Disney Direct to Consumer. A "Partner Manager " in a ... strategic relationships with external partners to ensure smooth operations, maximize customer experience, and achieve business goals by collaborating closely with… more
- SpaceX (Hawthorne, CA)
- Manager , Workforce Planning (Starlink Customer Success) Hawthorne, CA Apply SpaceX was founded under the belief that a future where humanity is out exploring the ... the ultimate goal of enabling human life on Mars. MANAGER , WORKFORCE PLANNING (STARLINK CUSTOMER SUCCESS) In...support software + Determine and set aggressive goals for customer support service levels, manage project priorities,… more
- Amazon (Sunnyvale, CA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Making - Define and track key metrics - Analyze customer behavior - Conduct A/B testing - Use data...product health A day in the life Sr. Product Manager -Techs at Amazon drive product strategy and… more
- Acosta Group (Los Angeles, CA)
- …with client standards; Existing client growth (targeted revenue $/sales volume); Customer service (NPS) _Knowledge, Skills and Abilities_ : Communication ... including market and industry trends; Good organizational and time management skills; Customer service orientation; Ongoing professionalism and ability to handle… more
- Palo Alto Networks (Santa Clara, CA)
- …teams to develop and execute strategic marketing programs. The Sr. Alliance Marketing Manager is the lead for the global strategy , planning, development, and ... Are you passionate about cloud transformation? We're looking for a Sr. Alliance Marketing Manager to join our Partners & Ecosystems Marketing team. In this role, you… more
- ITW (Buena Park, CA)
- …coaching and training on commercial food equipment, procedures, and techniques as well as customer facing skillsets. The Service Manager will also be ... customers. Our employees are dedicated to providing the best customer service , give back to the communities...Simplicity, Trust, Respect and Shared Risk. **Job Description** The Service Manager will provide support to the… more