- Acuity Brands (Atlanta, GA)
- …**Position Summary & Location** We're looking for a seasoned Customer Experience ( CX ) leader with deep expertise in post-shipment service operations and warranty ... reimagine how we serve, listen to, and learn from our customers-transforming our CX function into a vital feedback engine that protects future customers, improves… more
- Sage (Atlanta, GA)
- …you will need to thrive on exploring new ideas and resolving challenges. As a Graduate CX Project Manager at Sage, you will play a pivotal role in enhancing our ... Graduate CX Projects Delivery Job Description: Calling all Graduates!...* Data driven, able to use data to provide insights . * Understanding of project management frameworks (Agile, Waterfall,… more
- Carter's/OshKosh (Atlanta, GA)
- …YOU'LL MAKE AN IMPACT:** This role will focus on uncovering actionable insights related to customer satisfaction, in-store and digital user experience, and frontline ... loyalty engagement. This role typically reports into VP Consumer Insights and is based in our Buckhead office in...Training to improve associate tools, service delivery, and frontline CX impact. 10%: Vendor, Tools, and Team Leadership +… more
- Verint Systems, Inc. (Atlanta, GA)
- …every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX Automation. We ... technology platform, the team combines their solution expertise with insights from Presales Consultants to rapidly build tailored prototypes...the art of the possible. As a Demo Strategy Manager , you will lead a presales team, ensuring timely… more
- Cisco (Atlanta, GA)
- Technical Customer Experience Manager Apply (https://jobs.cisco.com/jobs/Login?projectId=1435928) + Location:Nashville, Tennessee, US + Alternate LocationAtlanta ... needed _** **What You'll Do** **As a Customer Experience Manager , you will play a pivotal role in driving...realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will… more
- Amazon (Atlanta, GA)
- …will have a broad role - part market maker, part operator and part general manager - and will build a strategy focused on outcome-based selling, winning new customer ... To be successful, you will need to analyze and determine key customer insights from business drivers, market trends, customer feedback, and operating metrics. You… more
- Grant Thornton (Atlanta, GA)
- Grant Thornton is seeking a Go-to-Market Experience Manager - Retention & Expansion to join the team. Approved office locations can be found below. As the ... Go-to-Market Experience Manager - Retention & Expansion in our GTM Experience...stage (post-sales) of the client journey + Analyzing customer insights (from external and internal clients) and behavioral data… more
- Mass Markets (GA)
- …part in maintaining compliance, driving efficiency, and delivering timely, actionable financial insights . The ideal candidate is a proactive leader who thrives in a ... Collaborate with FP&A, operations, and other cross-functional teams to provide financial insights and support business initiatives. + Assist in the implementation of… more
- Mass Markets (Garden City, GA)
- …partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center. You will be ... scorecards, and calibration sessions. + Analyze quality trends and provide actionable insights to operations and training teams. + Ensure compliance with client… more
- Mass Markets (Garden City, GA)
- …partner in the industry. We are hiring an Experienced Client Services Manager to manage client relationships, ensure service delivery, and support account growth ... management and communication skills. + Ability to analyze data and present insights to clients. + Experience managing multiple client accounts. + Bachelor's degree… more