- Mass Markets (Killeen, TX)
- …partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center. You will be ... scorecards, and calibration sessions. + Analyze quality trends and provide actionable insights to operations and training teams. + Ensure compliance with client… more
- Amazon (Dallas, TX)
- …status. About the team The Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) team works backwards from Internal Customer insights to Validate, ... Greenfield Sites globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the field towards our internal… more
- Coinbase (Austin, TX)
- …is expected and fully supported. The Compliance team within Customer Experience ( CX ) is responsible for developing and delivering best in class support across ... performance and the quality. * Coordinate with senior management and provide insights for process improvement. * Communicate effectively with your team to drive… more
- Cardinal Health (Austin, TX)
- …customer experience ( CX ) through Integrated CRM. We provide opportunities and insights for internal teams to drive sales, service and marketing value and ... synergies by consolidating customer 360 data and leveraging AI and ML capabilities. **_Responsibilities_** + Demonstrates knowledge of software development techniques and fluency in software languages and application programming interfaces. + Conveys general… more
- Verint Systems, Inc. (Austin, TX)
- …every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX Automation. We ... is responsible for survey design, data evaluation, and development of in-depth insights tied to client business challenges. The Sr. Client Analyst works closely… more
- Mass Markets (Killeen, TX)
- …flyers, attend job fairs, network). + Collaborate with the Talent Acquisition Manager on advertising strategies and hiring events. + Perform background checks, drug ... FIT FOR THIS POSITION? This role is about building relationships and turning insights into hiring success. We provide world-class training, so if you're positive,… more