- The Hertz Corporation (Richmond, VA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize… more
- Coinbase (Richmond, VA)
- …science, and business analytics, our team transforms raw data into actionable insights through solid pipelines, scalable data models, and intuitive tools. By ... data pipelines or directly solving business problems and delivering insights . As the leader of the analytics engineering team,...of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect… more
- Coinbase (Richmond, VA)
- …deep expertise in experimentation, analytics and advanced modeling, we produce insights which directly move the company's bottom line. Customer Support/Experience is ... friction before it impacts our users. We partner closely with Product, Engineering, CX Operations, and Automation teams to build systems that predict and reduce… more
- Coinbase (Richmond, VA)
- …Attendance is expected and fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, which is ... tooling and you will collaborate closely with Engineering, Data Science, and CX teams to align on ambitious objectives, define strategy, and drive execution… more
- Coinbase (Richmond, VA)
- …Product and CX to use metrics, customer feedback, and voice-of-customer insights to improve quality and performance. * Provide technical leadership across AWS, ... supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE)...ecosystems, ensuring scalability, performance, and reliability. * Partner with CX to conduct buy vs. build analysis and RFP's… more
- Capital One (Mclean, VA)
- Senior Business Manager , Effortless Customer Experiences **Drive the Customer Experience Analytics Strategy for Retail Bank.** This is a unique opportunity to own ... and analysis of the Retail Bank's entire Customer Experience ( CX ) measurement system. Your expertise will not just inform...SQL and Python), and synthesize findings into novel, high-leverage insights **The Ultimate Results this Role Will Drive** +… more
- Mass Markets (VA)
- …that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology ... and collaboration. + Guide executives in strategic decision-making, leveraging data-driven insights . + Maintain a robust win/loss ratio by developing and executing… more
- Mass Markets (VA)
- …that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology ... part in maintaining compliance, driving efficiency, and delivering timely, actionable financial insights . The ideal candidate is a proactive leader who thrives in a… more
- Northramp LLC (Reston, VA)
- …VA + Category: Subject Matter Expert + Type: Full-time + Min. Experience: Manager Opportunity Northramp is looking for an IT Performance Metrics & Customer ... across IT services. + Translate technical data into clear, actionable insights for technical and non-technical audiences, including CIO-level briefings. Customer… more
- Bristol Myers Squibb (Norfolk, VA)
- …HCPs expectations, the TAS engages them with a differentiated Customer Experience ( Cx ) through deeper scientific dialogue on and consistent with label, leveraging ... needed to deliver an overall higher Customer Experience ( Cx ) - by meeting HCP needs in a...Proactively uses available tools such as SOPHIA to derive insights and to dynamically inform call plans. + Provides… more