- CompuCom (Albany, NY)
- …sets. + Follow-up with end users to provide status updates as per service level guidelines (SLA's). + Acts as the escalation point for complex and/or high ... Compucom Systems, Inc. provides end -to- end IT managed services to enable...services, we need dedicated and enthusiastic, hard-working, and customer service -oriented technicians-- that's where you come in! Your role… more
- RGP (New York, NY)
- …Support Services Manager , this role provides technical support to company end users by identifying, researching, and resolving a wide range of technical issues. ... phone and company Support Portal. + Resolve and document end - user incidents utilizing remote access tools and...preferred. + 3+ years of technical support and customer service experience. + Experience with Intune screen sharing is… more
- HO Penn Machinery Company (Poughkeepsie, NY)
- …assignment of training, and all other administrative functions + Provide support to end user population and managers for all online employee development software ... of experience in a role providing technical support to end users + Expert PC use and an understanding...scheduled training + On a regular basis, ensure all service monitors are operational and displaying up to date… more
- Insight Global (Saratoga Springs, NY)
- …CTO and will work hand in hand with our QA Analyst. Role Breakdown: * 40% - User Interface Development * 35% - Back End / Custom API Integrations / SDK ... publicly or privately. This engineer has the experience needed to develop complicated user interfaces in addition to custom SDKs, and integrations of complex APIs.… more
- GovCIO (New York, NY)
- …update, and track service call requests, and stage and take down end - user workstations and associated equipment. **Qualifications** High School with 6 - 9 ... network traffic and optimize network performance. + Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide… more
- CenterWell (Albany, NY)
- …EMR Integration: Partner closely with vendors to ensure interoperability and a seamless end - user experience. + Customer & Clinical Voice: Lead structured Voice ... conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Senior Product Owner - Clinical… more
- City of New York (New York, NY)
- …technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification ... the CityTime Business Team. Under direction of the CityTime Production Support Manager , and with some latitude for independent initiative and judgement, the selected… more
- Wolters Kluwer (New York, NY)
- …professional services agreements, including software-as-a- service (SAAS) agreements, infrastructure-as-a- service (IaaS) and end - user -license agreements ... line reporting relationship to the Executive VP and General Manager of the Compliance Solutions business unit (Compliance Solutions)....primary legal support to the Executive VP and General Manager of Compliance Solutions and will be a member… more
- GovCIO (Albany, NY)
- …architecture - within an enterprise IT organization supporting large, distributed user populations. Key responsibilities include: + **IT Asset Lifecycle Management** ... + Own and execute end -to- end asset lifecycle processes, including request, procurement,...experience in IT Asset Management, IT Operations, or IT Service Management + 3+ years of hands-on experience working… more
- Ralliant (Albany, NY)
- …portal adoption, and % of orders self-served** -by improving the end -to- end experience from **product data readiness → customer-specific catalogs/entitlements ... → ordering and self- service ** . This role partners closely with business stakeholders...with the development agency, Enterprise Apps, and integration vendor-writing epics/ user stories, acceptance criteria, and leading UAT and release… more