- Bank of America (Charlotte, NC)
- …tight Service Level Agreements, and pursuing root cause and problem resolution follow ups.** **Responsibilities:** **Senior level engineer able to provide ... support to end users, responding to issues related to incidents and problem management governance for multiple applications, and leading triage activities on all… more
- Omnicell (Greensboro, NC)
- …helpdesk. + Maintain a high level of communication with pharmacy operations manager and customer, to ensure proactive, solution-oriented problem identification ... Good organizational skills in a fast-paced environment + Demonstrate great customer service skills. + Strong communication and problem -solving skills. + Ability… more
- Truist (Raleigh, NC)
- …Specific activities may change from time to time. 1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for ... issues in a timely manner by receiving and investigating incidents or service tickets. 4. Provides technical consultation on extremely challenging or unusual… more
- Truist (Charlotte, NC)
- …Specific activities may change from time to time. 1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for ... to issues in a timely manner by receiving and investigating incidents or service tickets. 3. Analyzes and observes trends with technical issues and develops… more
- Bank of America (Charlotte, NC)
- …include Problem /Incident Management, Release/Deployment, Operational Readiness, Capacity/ Availability Management, Application Monitoring, Service Analytics ... possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with… more
- GE Vernova (Wilmington, NC)
- …applications. This role requires work planning and work oversight, technical problem solving, and cross-functional collaboration with other teams within both GVH ... serve. **Essential Responsibilities:** + Provide support to the functional manager to plan, assign, and manage resources for the...work demands and provide inputs on team capability and availability + Work with other engineering leaders to advance… more
- Prysmian Group (Claremont, NC)
- …activities in a manner that maximizes technician utilization and asset availability . + Provide maintenance support for production and engineering activities to ... through effective PM creation, scheduling, and coordination with the Maintenance Manager . + Assure compliance of proper safety, quality and environmental… more
- First Horizon Bank (Charlotte, NC)
- …internal and external threats. This person will support the IT Security Engineering Manager to ensure proper security functions are maintained to protect company and ... while lowering the risk of misuse of information and denial of service .** **Essential Duties and Responsibilities:** + Design, implement and manage network security… more
- Lumen (Raleigh, NC)
- …aspects of proposed solutions including fit to customer's needs, features, availability , etc. + Thought Leadership: Internal feedback loop to product management, ... leadership teams regarding the customer experience, product features/functionality, and service implementation/management. + Customer Advocate: Acts as customer advocate,… more
- Prime Therapeutics (Raleigh, NC)
- …as problem -solving partner and cross-train others + Proactively manage availability and scalability + Other duties as assigned **Minimum Qualifications** + ... criteria and develop unbiased technology comparisons + Strong analytical and technical problem -solving skills + Strong traits of decisiveness and judgment + Ability… more