- Liberty Utilities (Hawkins, TX)
- …improvements based on data insights. + Support the Manager of Data Analytics and Manager Voice of Customer with process design and workshops to jointly ... Manager , Voice of the Customer Insights LU Service Corp. Joplin, MO, US, 64801Rawdon, Quebec, CA, J0K 1S0Columbus, GA, US, 31901Fall River, MA, US,… more
- The Cigna Group (Plano, TX)
- …Qualifications** + 5+ years of experience in product management, with a focus on customer engagement or voice technologies. + 3+ years working with telephony ... transforming healthcare through technology and data. As a Sr. Manager , Product Management for Call Routing and IVR, you'll...for Call Routing and IVR, you'll drive innovation in customer engagement platforms, making it easier for millions to… more
- Providence (TX)
- …in a multi-data center environment + Proficiency in Cisco UCS technologies, including Call Manager , CUBE, Unity, WebEx Calling, and Voice Gateways + Expertise in ... **Description** **Principal Network Engineer IS, Voice and Unified Communications (UC)** **Providence caregivers are not simply valued - they're invaluable. Join our… more
- Savers | Value Village (El Paso, TX)
- …to the appropriate departments, using basic problem-solving skills. This position reports to the Voice of Customer manager and has no direct reports. ... **Description** **Job Title: Customer Service Specialist II** **Candidate must reside in...on:** Support Savers mission and vision by providing exceptional customer service responding to inquiries from internal and external… more
- Coinbase (Austin, TX)
- …is expected and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, ... customer -facing tools that power our chat, email, and voice support channels. Collaborate with Product Managers to define...* Partner with Product and CX to use metrics, customer feedback, and voice -of- customer insights… more
- Intuit (Plano, TX)
- …Atlanta & Tucson preferred. **About the Role** We're looking for a **highly technical, customer -obsessed Senior Manager ** to lead a team at the forefront of our ... team of talented specialists, all while being deeply connected to the voice of the customer . **Responsibilities** **Key Responsibilities** **Leadership & People… more
- Hilton (Dallas, TX)
- …and/or position within the Company\.\#LI\-REMOTE **Job:** _Technology_ **Title:** _Senior Manager Customer Excellence_ **Location:** _null_ **Requisition ID:** ... revolutionizing human hospitality in a digital world\. As Senior Manager on the Customer Excellence Team, you...contact center \(daily volumes exceeding 10,000 contacts\), handling both voice and nonvoice customer contacts + Command… more
- Airtable (Austin, TX)
- …applications that connect their organization and drive outcomes-no code needed. As a Scaled Customer Success Manager , you will work with a wide range of ... quarter over quarter. What you'll do As a Scaled Customer Success Manager , you will be responsible...of our customers and business + Serve as the voice of the customer internally by engaging… more
- Concentrix (Austin, TX)
- …leader for a sophisticated conversational AI platform that helps enterprises automate customer interactions across voice , chat, and messaging channels. This ... infrastructure + **Reporting Team** : Real-time analytics, observability tools, and customer -facing dashboards + **Channel Gateway Team** : Voice processing,… more
- Public Storage (Plano, TX)
- …New York Stock Exchange. **Job Description** We are seeking a seasoned Sr. Manager of Contact Center Technical Solutions to support the strategic roadmap and ... role is pivotal in driving innovation, scalability, and operational excellence across voice , chat, IVR, WFM, analytics, CRM, and AI/ML platforms. As a… more