- Mass Markets (Killeen, TX)
- …Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other ... the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing , MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney… more
- Mass Markets (Killeen, TX)
- …services + Upsell and cross-sell to existing customers to maximize value + Research and resolve customer issues using internal systems and team collaboration + ... the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing , MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney… more
- Mass Markets (Killeen, TX)
- …actively to customer concerns, identify needs, and provide accurate solutions + Research internal systems to locate information; collaborate with other teams as ... the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing , MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney… more
- Mass Markets (Killeen, TX)
- …manner. + Resolve customer issues efficiently, aiming for first-call resolution. + Research and coordinate with other departments to resolve complex inquiries. + ... the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing , MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney… more
- Mass Markets (Killeen, TX)
- …+ Deliverfirst-call resolutionthrough problem solving and effective call handling + Research systems and coordinate with other departments to resolve issues when ... the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing , MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney… more
- Mass Markets (Killeen, TX)
- …+ Troubleshoot and resolve customer issues, focusing onfirst-call resolution + Research and retrieve information using internal systems; collaborate with other teams ... the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing , MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney… more
- Mass Markets (Killeen, TX)
- …Resolve customer issues on the first call through effective problem-solving. + Research and retrieve information across systems to support customer needs. + ... the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing , MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney… more
- Mass Markets (Killeen, TX)
- …support + Draft and edit correspondence, reports, and other documents; gather and research information as needed + Align HR strategies with business goals and ... the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing , MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney… more
- Mass Markets (Killeen, TX)
- …efficiency. + Utilize government resources, professional tools, and internal expertise to research and deliver clear, accurate tax guidance in everyday language. + ... the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing , MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney… more
- Mass Markets (Killeen, TX)
- …recommend solutions + Understand customer needs and resolve issues effectively + Research and collaborate with internal departments to resolve inquiries + Accurately ... the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing , MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney… more