- Teleperformance USA (GA)
- …**and assigned by supervisor or manager** **Qualifications** + **Minimum 1 year call center supervisory or training experience in high paced customer ... + **Paid Training** + **Competitive Wages** + **Full Benefits ( Medical , Dental, Vision, 401k and more)** + **Paid Time...Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?… more
- Teleperformance USA (GA)
- …with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits ( Medical , Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...**Develop, implement,** **assess** **and improve day-to-day operations of inbound call centers** **in order to** **meet and exceed all… more
- Mass Markets (Garden City, GA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality,...+ Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more
- Kyndryl (Atlanta, GA)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in the Healthcare… more
- Humana (Atlanta, GA)
- …work with stakeholders across the brokerage business lines, including Agent CRM, Agent Contracting, Commissions, and Call Center support. We are seeking ... the digital roadmap, representing the needs of the overall agent , member, or customer experience. Must be a self-starter...to lead the evolution and optimization of our Medicare call center telephony systems, with a primary… more
- Cardinal Health (Atlanta, GA)
- …resolving order issues, researching accounts, and providing resolutions in a high-volume call center environment. Strive to enhance customer experience by ... the training is completed, the leader connects with the agent on the go-forward shift. This position is full-time...preferred + 2-4 years of experience in a high-volume call center where communication and active listening… more
- CenterWell (Cumming, GA)
- …for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control forms as needed, ... visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper...a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports… more
- Mass Markets (Savannah, GA)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Mass Markets (Savannah, GA)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- CGI Technologies and Solutions, Inc. (Atlanta, GA)
- …and archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will- Call counters: o At the Information Station, ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more