- Paylocity (Rochester, NY)
- …I deliver outstanding customer service. The role involves meeting performance metrics through a combination of inbound and outbound interactions, including phone ... and punctual solution delivery in line with client requirements and internal service metrics . Metrics include availability, outbound adherence, first call & case… more
- Lumen (Albany, NY)
- …own processes at the enterprise level, including the definition of process owners, metrics and roadmap of key gaps and improvement areas. * Identify and implement ... process improvement and execute on continuous process improvements through metrics and scorecard reporting. * Provide functionality and process walk-throughs of… more
- Humana (Albany, NY)
- …HEDIS activities, including: contingency planning and mitigation, communications, metrics , reporting and prioritization + Development, tracking and presentation ... of season metrics and reporting + Identify opportunities across HEDIS processes...and resolve efficiency and accuracy constraints + Background in metrics /KPI development and management **Additional Information** To ensure Home… more
- Google (New York, NY)
- …managing analytical projects. + 3 years of experience developing and managing metrics or evaluating programs/products. + Experience working with Finance, Sales and ... at Google . **Responsibilities:** + Define, own, and evolve product/business success metrics , report, analyze and forecast trends of key product/business metrics … more
- GoTo (Albany, NY)
- …how to achieve metric based goals. + Monitoring and continuously improve metrics for sales attainment, closing ratios, lead conversion rates, appointment setting, ... and at least 2-3 years managing AEs selling to mid-sized businesses. + Metrics -Driven with high-Velocity Impact: You understand the power of numbers and are skilled… more
- Fedcap (New York, NY)
- …analyzing, and reporting event data, including ROI, attendee behavior, conversion metrics , and donor pipeline development. Donor Success & Stewardship + Design ... all events, including direct and indirect financial results and donor conversion metrics . Stakeholder Engagement + Serve as the primary liaison to Executive… more
- DoorDash (New York, NY)
- …+ Partner with Finance & Strategy to track and analyze fulfillment cost metrics across different lines of business and strategic merchants. + Support the development ... that tangibly improve the profitability of DoorDash. + Analyze key fulfillment cost metrics and contribute to defining north star metrics that track performance… more
- Centene Corporation (New York, NY)
- …quality initiatives by analyzing and researching potential issues within quality metrics and goals of health plan programs, including the determination of ... quality risk assessments and develop processes for health plans to achieve quality metrics + Utilize Lean 6 Sigma methodologies to identify potential problems and… more
- City of New York (New York, NY)
- …effectiveness. Implement procedural and policy changes to improve operational efficiency; develop metrics to monitor cycle time performance. Analyze metrics to ... highlight trends in performance adjusting internal processes when needed to achieve metrics . Authorization to work in the United States is required for this… more
- Coinbase (Albany, NY)
- …Legal & Regulatory Obligations Inventory * Reporting * Enhance and strengthen quarterly metrics and reporting * Prepare and distribute quarterly metrics / ... high quality standard * Hands-on involvement in developing and producing metrics and reporting * Strong written/verbal communication, critical thinking and… more